Senior Learning & Event Technology Specialist,...

We are seeking a qualified individual to join our Technology Experience & Community group as a Senior LETS Event Specialist on our AV live event and classroom support team.

This You will:

• Provide hands-on support for live, hybrid, and virtual events, including expert-level event production, sound reinforcement, and Zoom, Teams, and webinar delivery across all Boston University campuses.

• Deliver advanced audiovisual (AV) support for classrooms and event spaces, ensuring reliable technology operations and high-quality user experiences for faculty, staff, students, and guests.

• Advise management on emerging technologies.

• Test and verify new solutions.

• Serve on multiple service or project teams in roles such as Subject Matter Expert or Technical Lead.

• Interface with internal and external live event clients, university leadership, integrators, vendors, and partners across the BU community.

• Creating exceptional experiences for our clients and community is our highest priority!

• Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours.

• 5+ years of progressively responsible experience with AV and live event technology in a client support role.

• Bachelor’s degree required or master’s preferred, or equivalent applicable experience.

• We welcome applicants with formal education and/or equivalent hands-on experience.

• Valid driver’s license.

• Ability to lift moderately heavy equipment (up to 75 pounds).

• Ability to be on call during off hours.

• Awareness of ADA/Section 508 accessibility concepts for live events and classrooms.

• AVIXA CTS preferred

Technical Qualifications:

• Expert-level live event setup, operation, and teardown including full event productions, sound reinforcement, and client consultation, plus convention center or large-venue live production expertise.

• Advanced classroom AV support and configuration across a multi-building, city-like campus environment or similar large scale environment with break out spaces.

• Enterprise collaboration with IT, Facilities, internal partners such as Academic Affairs, and external partners.

• Zoom/Teams Webinars and Rooms: expert setup, configuration, advanced troubleshooting, and client training Livestreaming and encoding: OBS, vMix, Wirecast, hardware encoders, Kaltura, YouTube, Vimeo, Panopto, and multi-platform delivery.

• Hybrid and virtual event architecture, design, and execution Familiarity with enterprise management software. (e.g., Crestron XIO or Fusion)

• Working knowledge of digital signage solutions (e.g., Appspace) Experience with ticketing systems (e.g., ServiceNow).

• Demonstrated interest in leveraging AI tools, emerging technologies, and automation to continuously improve AV workflows and enhance operational effectiveness.

Boston University Offers an Excellent Benefits Package

• Time Off: Generous time off, paid intersession break, and 13 paid holidays.

Are you ready to be at the forefront of live event production and AV innovation working onsite across a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class live event, classroom, and livestream support to our faculty, staff, and students., Our Mission To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community at Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff’s personal and professional growth.