IT Technician

This IT Technician will be responsible for assisting the IT Manager in supporting end users in a fast-moving engineering company. Every day is a new challenge, and you will often be learning by doing.

Responsibilities will include:

· Help create and document procedures and other directions

· Provide Tier I technical support to company employees, including hardware and software support, troubleshoot network issues (LAN/WAN, VPN, DNS, DHCP, routing basics)

· Install, maintain, configure, troubleshoot and repair IT devices and software. Including but not limited to, desktop and portable PCs, printers, mobile devices, and peripherals in an environment with Microsoft Windows 11, and Microsoft Office

· Utilize Active Directory Users and Computers (ADUC), Microsoft Entra and Microsoft 365 Admin centers to administer user and computer accounts, security groups, and distribution lists in a hybrid On Premise / Cloud Environment

· Work independently and as part of a team to troubleshoot and solve hardware and software issues for company employees

· Provide timely customer engagement and resolution

· Interact daily with IT Manager and end users; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication

Do you have experience in Windows?, · U.S. citizenship required and an active secret clearance is a plus. At a minimum, must be security clearance eligible

· 1 - 5+ years of IT support experience in a Windows environment

· Strong knowledge with Active Directory, Office 365, and user account management

· Understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN)

· Experience with remote support tools

· Excellent troubleshooting and analytical skills

· Strong communication and customer service skills

· CompTIA Security+ certification and experience with security compliance desirable

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, NAVSYS offers a competitive salary and comprehensive benefits package which includes medical, dental and vision plans, life and STD/LTD disability insurance, a 401K retirement plan, vacation and holiday leave, and an educational assistance program.

Salary: $55,000.00 - $90,000.00 depending on the level of position and will be dependent on experience, skill level, and extent to which the candidate meets desired requirements, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Founded in 1986 by Dr. Alison Brown, NAVSYS is an established, growing, and well-respected R&D firm breaking ground in GPS, inertial navigation, and communications products. NAVSYS was the recipient of the prestigious 2007 SBIR Tibbetts Award. NAVSYS offers a learning and development environment with access to cutting edge technology. We are located at the foot of the breathtaking Rocky Mountains in Northern Colorado Springs. If you are looking for an exciting and challenging, fast-paced environment, apply to join our team! NAVSYS is an Equal Opportunity Employer. Read more about our company at https://www.navsys.com.