Helpdesk Administrator

My client is currently recruiting for a Helpdesk Administrator to work on their busy helpdesk taking reactive maintenance calls from their large commercial FM portfolio. This is an engaging and interesting role with a very varied responsibility base - it is an excellent role and company to join for someone who is ambitious, customer service driven and looking to further their career.

Working in a team, you will provide any customer assistance needed by the client on their facilities contract. As you will work across a multi-client helpdesk, you must be able to quickly to build relationships with customers and understand the sites and their maintenance needs; providing a superior service to the client.

Within this environment you will take the call from cradle to grave ensuring jobs are monitored, customer satisfaction is checked and then the job is closed and paperwork/invoices issued.

Day to day duties of the role include:

• Logging calls received from the customer and updating records.
• Allocating engineers to jobs; both reactive and planned.
• Instructing subcontractors through to purchase ledger maintenance.
• Collating and processing timesheets and expenses weekly.
• Working closely with internal departments to ensure the processing of quotations and purchase orders.
• Assisting with billing and payments; responsible for the contract’s purchase ledger - clearing invoices, liaising with suppliers when queries arise and credits are required.
• Associated contract administration such as maintaining staff records, preparing reports, database management and maintaining QSHE documentation.

The role is Monday-Friday on the outskirts of Preston. You will be working in a vibrant and professional environment for a market leader who invest in their staff, making this an ideal role for applicants who are interested in a long-term career within the FM industry. The hiring company rewards hard work and talent, providing a bright future for passionate individuals.

• Proficient use of Outlook, Word, Excel and PowerPoint
• Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
• A strong sense of customer focus, and the ability to promote a sense of team spirit and good morale within the office.
• Experience working on a maintenance helpdesk or scheduling/planning work.