IT Service Engineer

Our client is not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems, not small slices of tech or repetitive ticket queues.

They are searching for an IT Service Engineer who’s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You’ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base.

Why You’ll Love Working with Our Client:

• Home-Based with varied customer work.
• Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield.

Career Growth - You won’t be stuck in a silo. You’ll gain exposure across:

• Microsoft 365
• Azure / Entra ID
• Intune / Endpoint Management
• Windows, macOS and iOS
• Hardware deployments
• Networking fundamentals
• Get stuck into real project work

Clear progression into 2nd Line, Projects, or Technical Specialist roles:

• Certification Funding and Exam Incentive Scheme.
• They invest in your technical development through - Sponsored training, Funded Microsoft exams, Incentive scheme for passed certifications.
• Private medical insurance.
• Employee Assistance Programme.
• 20 days annual leave plus bank holidays.
• Your birthday off - paid.
• Plus, one additional day of holiday for every year of service after year one.

Tools and Financial Security:

• Modern, high-spec IT equipment
• Company mobile phone
• Pension scheme
• All software and tools provided

What You’ll Be Doing - Service Desk and Technical Support

You’ll be the first point of contact for incoming support requests and will:

• Handle queries via phone, email, and our client’s ticketing system.
• Diagnose and resolve 1st / 2nd Line issues efficiently.
• Log and manage tickets with clear communication and updates.
• Provide excellent customer service at all times.
• Customer onsite visits.

You will regularly visit customer sites to:

• Install, configure, and deploy new hardware.
• Deliver face-to-face support.
• Assist with project rollouts, system upgrades, or migration support.
• Build strong, positive relationships with end users.
• Operational and Technical Ownership.

You will also:

• Receive, set up, and configure hardware to customer specifications.
• Create detailed build guides and documentation.
• Contribute to improving internal processes and knowledge articles.
• Collaborate closely with their 2nd and 3rd Line teams.
• Stay updated with modern technologies and best practices.

• Experience working in a Managed Service Provider or B2B IT support environment.
• Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS.
• Excellent communication and customer service skills.
• A proactive, problem-solving mindset.
• Ability to manage multiple priorities and deadlines.
• Strong organisation and documentation skills.

Travel Requirements - Due to the nature of the role:

• A full, valid UK driving licence and access to your own vehicle is essential.
• You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required.

Desirable Skills (Not Essential):

• Intune / Endpoint Manager
• Networking basics
• Hardware deployment experience
• Prior involvement in IT projects

Ready to Join Our Client

If you’re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you.