IT Operations Specialist

Applying system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems Triaging and resolving Tier 1 and 2 requests and developing an understanding of the tier escalation process Effectively testing fixes to ensure issues have been adequately resolved Performing post-resolution follow-ups to ensure problem resolution Fully documenting all pertinent end user identification data, including name, department, and contact information, and ensuring that all resolution notes are entered appropriately Configuring, maintaining, testing, and documenting IT Operations applications and knowledge base materials Documenting and monitoring incident and work requests per departmental procedures Solving complex problems independently or collaboratively with IT colleagues Answering, evaluating, and prioritizing incoming requests for assistance Fulfilling routine communication requirements, including system documentation and status reporting Utilizing the ticketing system to document and manage client requests and issues Providing training to end users as needed on any supported Microsoft technologies or contract-specific applications Following and adhering to simple and complex instructions, including Standard Operating Procedures Creating and updating procedural documentation Reviewing and evaluating new technology and make recommendations for use within IT, Corporate, and the company as a whole Maintaining a willingness and ability to travel Maintaining flexibility for weekend and/or holiday work as needed Other duties as assigned

High school diploma or GED equivalent required Bachelor’s degree in information technology or related field preferred Minimum of two (2) years of experience in a corporate help desk environment preferred Minimum of one (1) years of experience in a desktop support position, preferably within a corporate environment CompTIA A+, CompTIA Network +, and Microsoft MCP certifications Basic understanding of networking principles (e.g., TCP/IP protocols), Active Directory, and Exchange General knowledge of electronics, PC architecture, PC operating systems, and Microsoft Office Demonstrated expertise in Remote Desktop Management (RDP); PC troubleshooting, configuration, and maintenance; and printer troubleshooting Experience with current Windows operating systems Extensive application support experience of current Microsoft Office family of products Familiarity or experience with current Microsoft SharePoint family of products Working knowledge of a range of diagnostic utilities, including application error and system event logs review

We offer excellent compensation and comprehensive benefits for our full-time team members including:

• Health, dental, vision, disability and life insurance
• 401(k) with company match
• Generous paid time off
• Paid holidays
• Flexible Spending Account
• Continuing Education benefits
• Much more…

Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide.