Helpdesk Administrator

• To provide a professional FM Helpdesk service
• To receive calls and enter the details onto the CAFM system to enable the works to be completed
• To support the planned maintenance programme by generating jobs and updating the system when work is complete
• To provide administration support to the department
• Working hours are 40 hours per week, Monday to Friday 08:00 - 17:00 and 09:00 - 18:00 (alternate weeks)

• Must have experience of providing excellent customer service ideally in a helpdesk environment
• Knowledge of a CAFM system desirable - the client will use Maximo
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Must have good IT skills (able to use email, management systems, databases)
• Well organised and able to prioritise workload

In return, we offer an attractive salary and benefits package, including opportunities for training and development.