Helpdesk Administrator

An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling.

Working as part of a busy and supportive team, you’ll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service. Duties & Responsibilities

• Log and manage reactive maintenance requests through the CAFM system
• Allocate jobs to engineers and subcontractors
• Monitor work orders to ensure service level agreements (SLAs) are achieved
• Liaise with clients, engineers, and suppliers to provide updates on outstanding works
• Raise purchase orders and process relevant documentation
• Maintain accurate records and update internal systems
• Support the wider operations team with administrative duties
• Produce reports and assist with general office administration

• Previous experience in a Helpdesk, Facilities, Customer Service, or Administration role
• Experience within the Facilities Management industry is highly desirable
• Excellent organisational skills with the ability to manage multiple tasks
• Strong communication skills and a professional telephone manner
• Confident using Microsoft Office and CAFM systems
• Able to work well under pressure in a fast-paced environment
• A positive, proactive attitude with excellent attention to detail

• Salary paying £28,000
• Monday to Friday working hours
• Opportunity to join a growing and ambitious Facilities Management business
• Supportive team environment
• Ongoing training and career development
• Genuine opportunities for progression as the business continues to grow