Maintenance Support Administrator

You will oversee the Help Desk function, managing reactive maintenance work orders and ensuring data accuracy within our facilities management system. Working closely with the Estates team and external contractors, you will coordinate job paperwork, maintain maintenance contracts, monitor stock levels, and assist with procurement activities.

Your role will drive system optimization, produce service level reports, and maintain strong supplier relationships to ensure timely completion of work and best value for the organisation.

Maintenance Support Administrator - Key Responsibilities:

• Oversee Help Desk operations, reporting and assigning reactive maintenance work orders with accurate data management

• Ensure complete job paperwork and provide maintenance reports including KPI and service level metrics

• Maintain all maintenance contracts within the facilities management system

• Monitor, control and track stock alongside the Estates team

• Source and negotiate supplier contracts, managing procurement for quality, price and terms

• Liaise with contractors to ensure timely work order closure

• Research and evaluate new products and maintain strong vendor relationships

Help Desk experience with a trade background, capable of offering basic problem-solving advice

• Experience determining necessary goods, services and equipment for organisations

• Excellent communication and relationship-building skills with strong analytical thinking

• Self-motivated problem-solver able to work independently and as part of a team under pressure

• Proficiency in Microsoft Office and general IT skills with meticulous attention to detail

• Strong prioritisation skills and ability to adapt to manage change

21 days holiday increasing with length of service, plus bank holidays and Major Jewish holidays

• Pension scheme via NatWest Cushion

• Blue light card providing access to 15,000 discounts from national and local retailers

• Eyecare benefits via Vision Express

• Long service recognition and rewards with employer referral bonus

• Season ticket loan and Bike2Work scheme

• Employee Assistance and Wellbeing Programme with free counselling and support

• Development and career progression opportunities

Closing Date: 13th September 2026

Please Note: We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date.

All candidates will need to have the right to work in the UK and we cannot offer Visa sponsorship at this time.

Kisharon Langdon are a charity offering a wider breadth of services of enhanced quality, enabling us to better support people with a learning disability and autistic people and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with a learning disability and autistic people to thrive and realise their ambitions and aspirations.