Helpdesk Support

A temporary helpdesk position has become available with an immediate start, my clients are a large facilities management provider with a huge client portfolio and are based in Twickenham.

The candidate will be a self-motivated and enthusiastic worker with excellent communication skills and a confident telephone manner.

You must be available to start immediately and be available until March 15^th.

Responsibilities of the helpdesk:

• Being the first point of contact for incoming telephone calls.

• Prioritising urgent jobs.

• Issuing PPM’s
• To provide a proactive and professional helpdesk service to internal users at Head Office
• Supporting the Helpdesk by logging calls, supporting and reporting back to the end users.
• Monday to Friday Taking inbound calls via help desk from outlets.

• Experience in a similar position would be beneficial

• Must have had experience using concept or maximo
• Good communication skills with the ability to liaise with colleagues and user
• A committed team player with excellent communication skills
• Excellent administration, organisational and problem-solving skills
• A good working knowledge of IT with experience of using Microsoft Office

• Experience in a similar position would be beneficial

• Ability to handle conflicting workloads and to work under pressure.