Contract Support Team Lead

As a Contract Support Team Lead, you will be assisting with the delivery of the responsive repairs programme and overseeing and supporting a team providing enhanced admin and performance support to both internal colleagues and contractors.

Experience within social housing is essential, including raising and monitoring works through a housing management system and working with Schedule of Rates.

A key responsibility will be ensuring the efficient and effective raising and approval of works, whilst reviewing completion documentation to support robust financial management and compliance with internal SLAs.

Oversight of invoice management processes will be required to ensure contractors are paid promptly, while maintaining a strong focus on achieving value for money for Places for People.

Strong communication and stakeholder management skills are important, with the ability to confidently engage with contractors regarding quality standards, customer service queries, and performance concerns, providing evidence and support to management where necessary.

The role also requires the ability to analyse data and produce reports that support colleagues in the effective management and delivery of contractor works.

An awareness of legislative and health and safety requirements is essential, ensuring regular updates are provided and compliance obligations are met across the service., As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

The ideal candidate will have excellent communication skills both written and verbal and be comfortable liaising with stakeholders at different levels of an organisation.

Being able to utilise IT packages and system such as Excel and Housing Management Systems is required.

Experience of using SOR codes and liasing with contractors.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.

Experience & Skills

• Excellent communication skills,

• Previous Admin Experience

• IT Literate in particular Teams, Excel and Outlook,

• An understanding of property maintenance including the use of SOR’s

• Social Housing knowledge,

• The willingness to work towards qualification.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly

• Pension with matched contributions up to 7%

• Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave

• Cashback plan for healthcare costs - up to £500 saving per year

• A bonus scheme for all colleagues at 2%

• Training and development

• Extra perks including huge discounts and offers from shops, cinemas and much more