IT Support Analyst

Our client is looking for a Systems & Support Analyst to join their IT team in Peachtree Corners. This is a hands-on support role supporting approximately 1,000+ end users across multiple branch locations. The ideal candidate will have a strong help desk/service desk background, excellent troubleshooting skills, and experience supporting Microsoft technologies in a fast-paced environment.

This position is being added to restore a four-person service desk team and offers the opportunity to work in a collaborative, laid-back culture where team members enjoy what they do while delivering excellent customer support.

Responsibilities

• Provide Tier 1 and Tier 2 end-user support via phone, email, ticketing system, walk-ups, and remote support
• Manage and resolve incidents, requests, and service tickets
• Troubleshoot Windows 10/11 desktops, laptops, software, and peripheral issues
• Support user account administration, including Active Directory provisioning, deprovisioning, password resets, and access management
• Assist users with Microsoft 365, Outlook, OneDrive, SharePoint, Teams, and Zoom
• Troubleshoot VPN, Adobe, email, printer, scanner, and card reader issues
• Provide initial network troubleshooting for branch connectivity issues and coordinate with vendors or infrastructure teams as needed
• Monitor remote locations utilizing Meraki networking solutions
• Create and maintain technical documentation and knowledge base articles
• Support onboarding and offboarding activities
• Deliver outstanding customer service while adhering to IT support best practices

• 5+ years of experience in a Help Desk, Service Desk, Desktop Support, or Technical Support role
• Strong experience supporting Windows 10/11 environments
• Experience with Active Directory user administration
• Experience supporting Microsoft 365 applications
• Working knowledge of networking fundamentals
• Experience with ticketing systems such as KACE, ServiceNow, Jira, AutoTask, or similar platforms
• Strong troubleshooting and customer service skills
• Valid driver’s license and ability to travel locally as needed, * Experience with Meraki networking equipment
• Experience supporting hybrid Teams and Zoom environments
• Familiarity with ServiceNow migrations or implementations
• Bachelor’s degree in Computer Science, Information Systems, or a related field

• Team members typically work onsite 3 days per week and remotely 2 days per week
• Scheduled shift will likely be 8:00 AM-5:00 PM or 8:30 AM-5:30 PM
• Occasional local travel to branch offices throughout the metro Atlanta area

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.