AI Product Support Specialist

Bavarian Capital is expanding its support infrastructure to ensure our technology implementations remain reliable and effective. This role involves assisting a major logistics firm as they integrate new software systems to manage their global shipping networks. We are looking for an individual who can help maintain the bridge between technical functionality and practical operations for our partners., The AI Product Support Specialist is an entry level position focused on maintaining the integrity of our software deployments. You will work within a distributed team to resolve technical inquiries and gather feedback from users in the logistics sector. As a fully remote role, this position requires a high degree of organization and the ability to communicate clearly through written channels. You will be supported by experienced professionals who value accuracy and steady progress over temporary fixes. What you will do

• Monitor incoming support inquiries related to our software and provide timely, accurate resolutions.
• Assist users at the logistics firm with navigating interfaces and troubleshooting common functional errors.
• Document recurring technical issues to help the development team prioritize necessary updates.
• Conduct basic data checks to ensure that automated reports are functioning as intended.
• Participate in weekly team meetings to discuss system performance and shared user feedback.
• Maintain an internal knowledge base with updated guides and troubleshooting procedures.
• Test new software features in a staging environment before they are released to the partner.
• Keep clear logs of all support activity to ensure no issue is overlooked during the work week.

• A strong interest in how technology and logic intersect with complex business operations.
• Clear and concise written communication skills for explaining technical concepts to non technical users.
• A patient and methodical approach to solving problems and answering repetitive questions.
• Basic familiarity with spreadsheets or data entry tools for tracking support activity.
• The ability to work independently while staying aligned with the broader team goals.
• Curiosity about artificial intelligence and its practical application in the supply chain industry.
• Professionalism and a commitment to helping others succeed in their daily tasks.
• High attention to detail when documenting software bugs and user requirements.

• Competitive compensation that is attractive for an entry level position in the current market.
• Full time hours within a stable and growing investment firm.
• A fully remote work arrangement that allows for a quiet and focused home environment.
• Direct mentorship from professionals who have a long term view of career development.
• Access to modern collaboration tools that make remote work simple and effective.
• A culture that respects personal time and avoids the chaos of typical technology firms.
• Clear expectations and a structured path for learning about both technology and capital management.

Working at Bavarian Capital Our firm operates on the principle that stability and foresight lead to better outcomes than following short term trends. We provide a professional home for individuals who appreciate a calm, focused atmosphere and the autonomy to manage their own schedules effectively. By prioritizing clear communication and reliable execution, we maintain a workplace where everyone can take pride in their work without unnecessary pressure. Our commitment to a remote first model ensures that we can collaborate effectively across distances while focusing on the fundamentals of our business. We believe that by investing in our people and providing them with a steady environment, we create the durable value that our partners and clients expect from us.