Head of AMS (SAP)

and take a lead role supporting proposals, quotations and RFP responses.Review how support currently works and change what isn’t. You’ll tighten up handovers from the project and consultancy teams, improve SLA performance, and lead our approach to quality and standards, including compliance.The Config TeamAn independent, privately-owned SAP consultancy with decades of specialist experience behind us. We’ve built our reputation on honest, independent advice rather than pushing a fixed agenda and on treating our people properly, which is why we’re rated 4.8 out of 5 by our own colleagues on Glassdoor and hold Investors in People Gold accreditation.We also build our own technology. PreBilt, our proprietary mobile platform for SAP warehouse and supply chain operations, which is used globally. It’s rare for a consultancy to have a product like this in the market and this role sits right at the intersection of the service and the software.We hire people who are strong in their field, but

skills alone aren’t enough, we’re looking for someone who genuinely believes in what we’re building and can take our AMS to the next level.Benefits24 days holiday, plus your birthday offLong-service additional holiday awardsBuy & sell holiday to suit your yearA paid volunteer dayBupa private healthcareLife insurance at 4x annual salary5% employer-matched pension contributionElectric car lease schemeInvestment in your personal developmentFunded social events throughout the yearChoose the charity - we make the donationWider CSR initiatives you can get involved in…and much more.What we’re looking forEssentialProven leadership experience within an SAP AMS / Support environments, ideally from a consultancy background.A track record of hitting internal and customer measures in an SAP support environmentStrong customer service instincts, you build relationships and keep clients satisfiedExperience coaching and developing people to be their bestConfidence discussing SAP solutions and technology with stakeholders at any levelKnowledge of ITIL processesExperience supporting the sales process for support offerings. #J-18808-Ljbffr

Decades spent building the SAP Supply Chain. Come help us write the next chapter.Job title: Head of AMS (SAP)Employment: PermanentLocation: UK-Based, flexible (Remote/Hybrid)Travel: RequiredSalary: Competitive salary depending on experience, plus benefitsWhat you’ll be doingLeading the business unit to further success under your leadershipManage and mentor key roles within your function, own people processes, and act as the senior escalation point between the team, customers and the wider business. You’ll also get involved in recruitment for the team.You’ll have the opportunity to own the commercials including management of the financial plan for the AMS division, working with Service Delivery Managers to keep every customer contract profitable. You’ll be an advocate for TCT’s products and services, spotting and helping win opportunities to grow accounts alongside the sales team.You’re the senior point of contact when clients need it most. You’ll build trust with them, resolve escalations