Healthcare IT Applications Support Specialist

The Healthcare IT Applications Support Specialist will serve as a key resource for the maintenance, troubleshooting, and continuous improvement of legacy healthcare information systems, specifically VistA environments and MUMPS-based applications. The ideal candidate will ensure high system reliability, efficient incident resolution, and collaborative enhancements in a complex healthcare IT setting.

Core Responsibilities:

• Act as a subject matter expert for VistA applications and MUMPS programming, providing in-depth support and technical guidance.
• Investigate, analyze, and resolve technical issues, incidents, and service requests concerning application functionality, data integrity, configuration, and integration.
• Perform thorough root cause analysis across application code, system data, workflows, interfaces, and server environments.
• Provide advanced (Tier 2 & Tier 3) application support, including the prioritization, escalation, and resolution of complex tickets and incidents.
• Develop detailed defect remediation strategies, anticipating impact on code, data, end users, and system releases.
• Coordinate user testing, validate fixes, support release and deployment planning, and execute post-implementation monitoring.
• Collaborate closely with software engineers, QA analysts, project managers, IT operations, and healthcare stakeholders to ensure comprehensive system support and knowledge transfer.
• Proactively suggest and help implement process improvements for defect prevention, incident monitoring, backlog triage, and cross-training activities.

Extensive hands-on experience supporting, maintaining, or modernizing VistA systems or MUMPS-built healthcare applications.

• Deep proficiency in MUMPS programming with a solid understanding of VistA technical architecture, including routines, globals, FileMan, and associated data structures.
• Demonstrated success troubleshooting and resolving critical issues within legacy or essential healthcare systems.
• Experience performing advanced technical support (Tier 2 or 3), managing defect lifecycles, and working within formalized IT support frameworks.
• Strong written and verbal communication skills, capable of explaining complex technical details to diverse stakeholders.

Desired Qualifications:

• Background supporting federal, state, or large enterprise healthcare IT systems-Department of Veterans Affairs experience is a strong plus.
• Knowledge of Agile or DevOps/DevSecOps environments, healthcare compliance, and modern software delivery and sustainment practices.
• Experience leveraging system monitoring tools, conducting root cause analysis reports, executing data corrections, or leading modernization projects for established IT environments.