Application Operations Manager

WellStreet Urgent Care is seeking an experienced and hands-on Application Operations Manager to build and lead our growing Application Operations function within IT Operations Management (ITOM). This is a unique opportunity to help shape a critical operational team supporting healthcare applications that directly impact patient care, security, and employee experience.

This is a “player-coach” leadership role ideal for someone who enjoys both strategic leadership and hands-on technical work. You’ll oversee application operations, identity and access management, endpoint policy administration, observability/monitoring, vendor management, and operational support while helping establish scalable processes and standards for future growth.

The ideal candidate is highly technical, operationally disciplined, and comfortable working in fast-paced healthcare environments where uptime, security, and compliance are essential.

What You’ll Do

• Lead and oversee the operational health, performance, reliability, and security of business-critical applications across the organization
• Serve as the primary escalation point for application incidents, production issues, and vendor-related system concerns
• Manage Microsoft Entra ID (Azure AD) Enterprise Applications, including SSO integrations, application access governance, app registrations, and SCIM provisioning
• Design, implement, and maintain Microsoft Intune policies for endpoint compliance, device configuration, application deployment, and security standards
• Monitor application performance using observability and monitoring tools, proactively identifying and resolving issues before they impact operations
• Build and maintain operational dashboards, runbooks, SOPs, escalation paths, and technical documentation
• Coordinate application deployments, release schedules, change management activities, and post-deployment validations
• Partner closely with IT, Security, Infrastructure, Help Desk, and business stakeholders to support operational initiatives and continuous improvement efforts
• Manage vendor relationships, track SLA performance, and drive accountability for issue resolution and service delivery
• Ensure compliance with organizational security standards, HIPAA requirements, and audit readiness related to application access and operational controls
• Analyze operational trends and metrics to improve uptime, reduce incident response times, and enhance overall application performance
• Help establish scalable operational processes and best practices as the Application Operations function continues to grow

Do you have experience in Vendor relationship management?, * 5+ years of experience in IT operations, application support, or systems engineering

• 2+ years in a lead or management capacity
• Hands-on experience with:
• Microsoft Entra ID / Azure AD
• SSO integrations (SAML/OIDC)
• SCIM provisioning
• Microsoft Intune and endpoint management
• Application monitoring and observability tools
• Experience managing vendors and SLAs
• Strong troubleshooting, communication, and organizational skills
• Healthcare IT or HIPAA experience strongly preferred, * Microsoft Certified: Identity and Access Administrator (SC-300)
• Microsoft Endpoint Administrator (MD-102)
• ITIL v4 Foundation