Area Technical Specialist (Hybrid in US)

As a hybrid Area Technical Specialist at Pitney Bowes for our Presort Services facilities , you will work under the supervision of the Technical Specialist Director to ensure customer satisfaction by supporting the site Technical Services team to ensure closure of technical escalation with a sense of urgency., The Area Technical Specialist keeps current updates with latest technology to ensure high level of performance of our production equipment. The Area Technical Specialist oversees equipment support and training of all production equipment within the network.

You are a performance-driven contributor who will manage most equipment moves within the area while also providing hands-on technical training, phone support and emergency on-site technical support as needed (Tier-2 escalation). You are a Proactive individual who acts with purposefulness and speed by identifying areas that need improvement and acting upon those findings to quickly resolve issues.

You will:

• Coordinate and lead equipment moves.
• Assist with MASS and MPE testing of the equipment.
• Work closely with the site teams and local vendors to move, disassemble, reassemble and/or scrap equipment.
• Conduct equipment assessments and ensure software on equipment is current.
• Provide hands-on technical training, Remote escalation support and emergency on-site technical support as needed.
• Assist site techs and analyze data to determine and address root cause issues.
• Thoroughly document the solutions to escalate the equipment issues in an escalation tracking tool.
• Assist with improving the AI troubleshooting solution tool., Our Team: Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.

• Minimum of 5 years’ experience as a technician or above in a production environment demonstrating extensive knowledge of a variety of presort equipment.
• The ability to travel at least 65% of the time.
• High level knowledge of various sorter vendor operations and functionalities.
• Proficient knowledge of Octave (formerly HxGN or INFOR), as well as Microsoft Office suite of products.
• Strong mechanical and electronic maintenance knowledge with solid understanding of multiple presort production equipment types.
• You must have experience with 2 or more of the following equipment and performance factors for:
• Koerber (formerly Siemens)
• BlueCrest
• NPI
• Fluence
• EII
• Tritek
• VideoJet)
• Strong analytical, problem solving and trouble-shooting skills.
• Must have a clean driving record for the last 3 years.
• Strong organizational, time management and prioritizing skills to meet critical deadlines.
• The ability to collaborate and work well with others, influence without authority, effectively assess, train, and develop others.
• Strong written and verbal English communication skills.

Preferred:

• Ability to prepare reports and measure equipment and team performance.
• Technical Certificate, Associate’s degree in Electronics, Computer Science, Mechanical or related field.
• Production experience, preferably in the presort, mailing, direct mail, or other associated industry.

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth, Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world - including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels.