IT Support Specialist (Phone-Based Support) Level 1-2

We are seeking a dependable and customer-focused IT Support Specialist to provide phone-based technical support for a variety of end-user issues. This role requires someone who can troubleshoot efficiently while communicating clearly with users of all technical skill levels. This role requires base level knowledge of Windows, Network drives and printers. Applicants may be asked to provide real-world examples demonstrating their troubleshooting and problem-solving experience of all skills listed., Provide phone-based support for common IT issues, including

Do you have experience in Windows?, Strong troubleshooting and problem-solving ability

Organized, dependable, and able to manage multiple requests

Bonus Skills:

Prior IT support, help desk, or similar experience preferred

Microsoft 365 administration experience

Familiarity with Active Directory / domain environments

Any scripting or development experience

Pulled from the full job description

• Paid time off