IT Generalist

Participate in the design of solutions with our sales and engineering teams.

• Identify, diagnose, and resolve a wide range of second and third level problems(issues) for end-users including: workstations, laptops, terminal services, end-user software and hardware, network and VPN connectivity, the Internet.

• Identify, diagnose, and resolve a wide range of second and third level problems(issues) for client systems, server services, server drive space, server error messages for escalation, etc.

• Set up, maintain, and manage client Windows Server environments.

• Set up, maintain, and manage client cloud environments.

• Set up, maintain, and manage client network environments.

• Create and maintain client-related documentation.

Ability to build out multiple versions of Windows server from scratch and support it.?

• Hands-on experience with designing, deploying, and supporting virtualization platforms (VMware, Hyper-V, Azure, and AWS).

• Experience designing, deploying, and supporting SAN solutions.?

• Experience designing, deploying, and supporting VOIP phone solutions.

• Experience designing, deploying, and supporting firewalls, switches, and managed wireless solutions.??

• Experience with cloud computing solutions such as Office365, Azure, and AWS.

Skills

windows, office 365, Cisco network, Systems Engineering, VOIP Phones, Firewalls, Azure, AWS

Top Skills Details

windows,office 365,Cisco network,Systems Engineering,VOIP Phones,Firewalls

Additional Skills & Qualifications

Knowledge / Skill / Abilities:

• Proficient & confident communication skills, effectively communicate with and engages all levels of the organization from peers to upper management to customers both verbally and in writing.?

• Ability to maintain the highest level of accountability, confidentiality, ethics, and integrity and to share information with resources appropriately.?

• High standards for productivity with the ability to work in a fast-paced environment and juggle multiple competing tasks and demands. Utilization of effective organization and prioritization skills to complete assignments within established time frames.?

• Ability to make decisions quickly, evaluate risks, act in times of uncertainty, think creatively, and bounce back from