Part-Time Resource Navigation and Systems Coordination Specialist

The Center for Behavior and Systems Innovation (CBSI) and the Indiana Resource Center for Autism (IRCA) work collaboratively to improve outcomes for autistic individuals and others with neurodevelopmental and behavioral support needs through evidence-based practices, implementation support, training, resource development, and community partnerships. Together, the Centers build local capacity by supporting individuals, families, educators, healthcare providers, employers, and community organizations across the lifespan. Guided by the philosophy that evidence-based practices are “Essential for autism, beneficial for all,” the Centers develop practical resources, professional learning opportunities, and implementation supports that respond to evolving community needs. Through interdisciplinary collaboration and community-engaged research, the Centers strengthen systems of care across Indiana and beyond while advancing Indiana University’s teaching, research, and service missions., The Resource Navigation and Systems Coordination Specialist provides hourly support across the Center for Behavior and Systems Innovation (CBSI) and the Indiana Resource Center for Autism (IRCA), assisting individuals, families, providers, and community partners in navigating complex service systems and accessing appropriate supports.

Department-Specific Responsibilities

• Serves as a subject matter resource on Medicaid, Home- and Community-Based Services (HCBS) waivers, insurance coverage, funding sources, and cross-system coordination while collaborating with Licensed Social Workers, Family Liaisons, Training Specialists, Navigators, and interdisciplinary project teams. Through resource navigation, care coordination, and development of practical tools and referral resources, the Resource Navigation and Systems Coordination Specialist helps strengthen local capacity and improve access to evidence-based services across Indiana.
• Provides resource navigation and case management support to individuals, families, educators, providers, and community partners seeking information and assistance.
• Assists individuals and families in identifying and accessing Medicaid, HCBS waiver programs, insurance benefits, funding opportunities, vocational services, educational supports, and other community resources.
• Coordinates referrals and facilitate connections among educational, healthcare, behavioral health, employment, and community service systems.
• Maintains knowledge of evolving federal, state, and local policies, eligibility requirements, and funding opportunities affecting individuals with disabilities and their families.
• Collaborates with Licensed Social Workers, Family Liaisons, Training Specialists, Navigators, and project teams to respond to community inquiries and resource needs.
• Develops and maintains relationships with community agencies, provider organizations, advocacy groups, and state partners to strengthen coordinated systems of care.
• Supports individuals and families in identifying appropriate services and overcoming barriers to accessing needed supports.
• Contributes to the development, review, and updating of resource guides, funding information, referral materials, and navigation tools.
• Collaborates with Center staff to organize and maintain resource libraries and information systems that ensure materials remain current, accurate, accessible, and responsive to community needs.
• Identifies emerging trends, service gaps, and frequently requested resources to inform future educational materials and implementation efforts.
• Documents interactions, referrals, and resource requests in accordance with Center procedures.
• Assists with data collection, reporting, and quality improvement activities related to resource navigation and community engagement.
• Participates in Center meetings, trainings, and interdisciplinary initiatives.
• Performs other duties as assigned in support of Center priorities.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Associate’s degree in social work, psychology, human services, public health, nursing, rehabilitation, special education, or a related field

Preferred

• Bachelor’s degree in social work, psychology, human services, public health, nursing, rehabilitation, special education, or a related field

WORK EXPERIENCE

Required

• Experience providing case management, care coordination, or resource navigation for individuals with disabilities, behavioral health needs, or complex medical or social support needs.
• Working knowledge of Indiana Medicaid programs, Home- and Community-Based Services (HCBS) waivers, insurance systems, Social Security benefits, vocational rehabilitation, and other public and private funding sources.
• Experience navigating educational, healthcare, behavioral health, developmental disability, employment, and community service systems.
• Experience working collaboratively with families, providers, schools, healthcare organizations, and community agencies.
• Experience documenting services, maintaining case records, and coordinating referrals.

LICENSES AND CERTIFICATIONS

Preferred

• Relevant case management, care coordination, community health, or human services certifications Upon Date of Hire
• Possess a valid driver’s license with the ability to be insured by Indiana University Upon Date of Hire.

SKILLS

Required

• Strong knowledge of community resources and systems of care.
• Ability to explain complex eligibility, funding, and service systems in an understandable manner.
• Excellent interpersonal, communication, and customer service skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple requests and maintain accurate documentation.
• Commitment to strengths-based, person-centered, and family-centered practices.
• Proficiency with Microsoft Office and virtual communication platforms.

Preferred

• Demonstrate professionalism, empathy, and sound judgment.
• Build collaborative relationships across agencies and service systems.
• Adapt to changing policies and community needs.
• Maintain confidentiality and ethical standards.
• Value continuous learning and interdisciplinary teamwork.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.