Lead Epic Systems Analyst

The Lead Systems Analyst - Epic role is position reports to the Manager, Epic Department Apps (Application Manager). Responsibilities of this role include: Oversight of day-to-day activities of assigned analysts, including prioritization of work and coordination of resources; Review and resolution of identified issues, and risks, and escalations, and; Reporting of progress, status, and issue escalations into the Application Manager when necessary. Works with other team leads to coordinate system design, build, testing, training, and go-live activities. Provides leadership and best practice build standards to the design and development of Connect Hope Epic applications., * Leads Application Analysts under the direction of the Application Manager.

• Plans and oversees the team work activities including prioritization of work, coordination of resources, and meeting plans.
• Ensures timely completion of high-quality deliverables including but not limited to, project plans, design documentations, build audits, testing plans and scripts, training curriculum and activation plans.
• Actively supports operational and project work streams.
• Ensures deliverables are completed in accordance with City of Hope governance structure.
• Ensures ticket submissions are complete, thorough and assigned in a timely manner.
• Escalates non-resolved issues to the Application Manager and across teams as needed
• Communicates status of work plans for tasks, issues, and risks, in a timely manner to the Application Manager and across teams as needed.
• Ensures best practice is followed by:
• Activities of one team do not adversely impact activities of another team.
• Changes are combined when appropriate to avoid duplicate effort.
• Thorough testing of build is conducted to minimize problems at Go Live.
• Participates in team meetings to discuss team and project related activities, issues, changes, communications and updates.
• Ensures team decisions are made in a timely fashion.
• Responsible for onboarding newly hired team members and instructing them on Connect Hope policies / procedures for the Epic System.
• Ensures team adheres to processes.
• Collaborates with other teams within and outside of ConnectHope
• Performs Application build assignments.
• Performs other related duties as assigned or requested.

Bachelor’s Degree

Experience may substitute for minimum education requirement

Minimum Experience:

Epic Willow InPatient Certification Required. Along with Willow Amb and/or Inventory highly preferred.

8 + years of experience in systems analysis or

5+ years of healthcare Information Technology experience, including 3 years of Epic build experience

One (1) year of leadership/mentorship of a team, task force, project or assignment, or combination thereof, that would demonstrate the understanding of and ability to effectively lead others.

Req. Certification/Licensure:

Relevant Epic Module or newly obtained Epic certification within six months of employment

For internal COH candidates, Epic certification shall be obtained within 9 months of transferring into the Epic project.

Join the transformative team at City of Hope, where we’re changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.