Epic Analyst II - Willow Ambulatory

The Epic Applications Analyst provides first-level support for the Epic Electronic Health Record (EHR) system by assisting users with troubleshooting, system inquiries, and basic application functionality. The Epic Applications Analyst is a key part of ensuring smooth day-to-day EHR operations by supporting configuration tasks, executing routine testing, and helping to maintain user satisfaction. The Epic Applications Analyst I collaborates with senior analysts to ensure timely issue resolution and contributes to the creation of training resources., * Delivers technical support to all Associates utilizing the Epic EHR, by responding to inquiries, troubleshooting all application issues, and offering guidance on system functionality.

• Assists in basic system configuration, and data entry, to support template updates, management of user settings and preferences, or application workflows under direction.
• Administers routine system and quality assurance tests on all new features, updates, and patches before implementation to ensure system properly functions, reporting all issues to senior analysts, and leadership.
• Aids in the development of user-facing training materials and resources to support the education and onboarding of all Health First clinical and operational staff who will utilize the EHR.
• Provides sessions on introductory training on EHR in a one-on-one setting to ensure all end-users have proper support while under the supervision of Senior Analysts, or Application Trainers.
• Utilizes the service management and ticketing system to track all reports, updates, and incidents to ensure all issues are properly tracked accurately and effectively.
• Handles any unresolved, complex and critical incidents, while escalating issues to Senior Analysts and Leadership with proper documentation of issues and the impact on users if necessary., * Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

• Education: Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field.
• Work Experience: One (1) years of experience in Healthcare, Electronic Health Records system or IT support.
• Licensure: None
• Certification: Epic accreditation in required specialty within six (6) months of start date.
• Work Experience In Lieu of Education: Three (3) years of experience in Healthcare, Electronic Health Records system or IT support.

• Skills/Knowledge/Abilities:

• Proficient in Microsoft Office - Outlook, Word, Excel, PowerPoint.
• Basic problem-solving skills.
• Strong communication skills.
• Ability to learn new software systems quickly.
• Familiarity with clinical workflows and healthcare operations., * Education: Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field.
• Work Experience: Experience in a clinical or healthcare, and Epic or other EHR systems.

• Certification:

• Relevant Healthcare Technology Certification(s):
• Certified Healthcare Technology Specialist (CHTS).
• Certified Associate in Healthcare Information and Management Systems (CAHIMS).
• Certified Professional in Healthcare Information and Management Systems (CPHIMS).

• Any other relevant certification(s) in Healthcare Technology.

• Skills/Knowledge/Abilities: Basic understanding of Epic modules (e.g., EpicCare, Epic Resolute).
• Prefer candidates with experience supporting Epic Willow Ambulatory, including Build, configuration, optimization, and end-user support within ambulatory pharmacy workflows.

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.