GTM AI Engineer

Hi, my name is Nick Guardino, Senior Director of Marketing Ops at Customer.io, and I’m looking for a GTM AI Engineer to help take our AI agents from scrappy prototypes to production-grade systems our GTM teams can depend on., * Observability & stability - instrument tracing, logging, and monitoring across the agent fleet so we catch regressions before our 120+ GTM users do.

• Deployment & infrastructure - stand up and maintain the pipelines that get agents into users’ hands without surprises, owning environment parity and release hygiene on our GCP stack.
• Database administration - own how agents read from and write to our databases, safely and at scale.
• Fleet maintenance - monitor agent behavior in production, triage issues, and ship the steady stream of improvements that make an agent indispensable rather than just useful.
• Partner closely with the GTM AI team - free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability.
• Bring an outside point of view - tell us what we built wrong, and back it up with a plan to fix it., This should be the location you plan to consider your primary residence and are legally authorized to work in. Were you referred to this position by a current or former team member? If so, please list their name below.* LinkedIn Profile Have you previously been employed with Customer.io? * Select… If you have previously been employed with Customer.io, please provide the department or role that you had. If applicable, please provide personal website or link to samples of work. Will you require work authorization/visa sponsorship?* Select…

As a remote company, we hire across many locations, but we do have policies and team needs that influence where we can support employment. Because of this, we’re not able to offer visa sponsorship or relocation support at this time. Are you authorized to work in country of residence?* Select…

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• 4+ years in software engineering, platform/infrastructure engineering, or a similarly technical role, ideally at a B2B SaaS company.
• Comfort working in the terminal daily, with a real GitHub PR-and-deploy workflow.
• Cloud hosting experience - Kubernetes, VMs, or equivalent; Google Cloud experience strongly preferred.
• Experience with how agents interact with and edit databases, including some hands-on database administration.
• Familiarity with LLM-based application development: prompt engineering, tool/function calling, evals, and modern agent frameworks.
• Ability to prompt AI tools correctly, review their output critically, and direct them to QA their own work - this is an AI-native role, not a hand-coding one.
• Scrappy enough to iterate fast, disciplined enough to think about consistency once something needs to scale.
• A point of view, and the willingness to ask “why did you build it that way?”

We believe in transparency. Starting salary for this role is $140,000-$170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.