Technical Support

We are looking for a Technical Support Specialist with strong experience in IT support across mixed office and manufacturing environments to support global plant IT systems and business applications.This hybrid role based in Noblejas, Spain, involves providing tactical IT support, troubleshooting hardware and software issues, managing service tickets, and collaborating with global IT teams to ensure reliable, secure, and high-performance IT operations.Key Responsibilities:Provide hands-on IT support and follow-up for end users with hardware, software, phones, and network equipmentDiagnose, repair, install, and upgrade supported IT systems following standard proceduresLog, track, and resolve IT service tickets efficiently using service management tools, ensuring SLA complianceSupport a variety of devices including computers, printers, servers, conference room systems, and network-connected plant equipmentDeploy new hardware, software, and processes to support global IT projects and lifecycle replacementsCommunicate clearly with end users during troubleshooting and resolution to maintain ownership of issuesProvide flexible support availability, including participating in 24x7 on-call rotations as neededDocument troubleshooting and repair activities accuratelyCollaborate with global IT teams and business units in individual and group meetingsQualifications:Minimum 3 years’ experience in IT or technical support roles, preferably within manufacturing or industrial environmentsProven expertise in hardware and software troubleshooting, installation, and upgradesExperience with IT service management tools (e.G., ServiceNow, Remedy, JIRA) and ticketing systemsStrong communication skills to effectively support and interact with end usersFamiliarity with network equipment, printers, servers, and conference room technology is a plusAbility and willingness to provide flexible support hours, including 24x7 coverageWhy Join:Work in a dynamic hybrid role supporting critical manufacturing IT systemsCollaborate with diverse global IT teams driving continuous innovation and system reliabilityOpportunity to build diverse IT skills in a growing industrial environmentCompetitive market salary and long-term contract opportunityAbout UsAscendion is a global AI-first software engineering company delivering innovative solutions across Cloud, Salesforce, Data, AI/ML, Automation, and Product Engineering.We help leading enterprises accelerate their digital transformation through technology, talent, and innovation.With Ascendion, You:Work on challenging global projects with leading enterprise clients.Gain exposure to Salesforce, AI, Cloud, Data, and Automation initiatives.Benefit from long-term project opportunities and career growth.Participate in our employee referral program.

rotations as neededDocument troubleshooting and repair activities accuratelyCollaborate with global IT teams and business units in individual and group meetingsQualifications:Minimum 3 years’ experience in IT or technical support roles, preferably within manufacturing or industrial environmentsProven expertise in hardware and software troubleshooting, installation, and upgradesExperience with IT service management tools (e.G., ServiceNow, Remedy, JIRA) and ticketing systemsStrong communication skills to effectively support and interact with end usersFamiliarity with network equipment, printers, servers, and conference room technology is a plusAbility and willingness to provide flexible support hours, including 24x7 coverageWhy Join:Work in a dynamic hybrid role supporting critical manufacturing IT systemsCollaborate with diverse global IT teams driving continuous innovation and system reliabilityOpportunity to build diverse IT skills in a growing industrial environmentCompetitive market

salary and long-term contract opportunityAbout UsAscendion is a global AI-first software engineering company delivering innovative solutions across Cloud, Salesforce, Data, AI/ML, Automation, and Product Engineering. We help leading enterprises accelerate their digital transformation through technology, talent, and innovation.With Ascendion, You:Work on challenging global projects with leading enterprise clients.Gain exposure to Salesforce, AI, Cloud, Data, and Automation initiatives.Benefit from long-term project opportunities and career growth.Participate in our employee referral program.