Contract Support / Office Administrator

Our client is looking for a Contract support to join a busy, expanding team to support with the smooth delivery of multiple projects and small works that they support their client with - the successful candidate will ideally come from a facilities management or M&E background and have experience working under pressure and against rapidly changing demands and priorities. This is an exciting opportunity to join a expanding business with aspirations to further growth and to progress within the role.

The successful candidate will join a multi-disciplined team, covering national and sometimes International projects.

Job Responsibilities:

• Efficiently manage and schedule operative works based on client locations
• Respond to service calls from Help desk and assign jobs to engineers
• Act on emergency/reactive work requests
• Ensure job board is maintained accurately daily
• Regular liaison with engineers to monitor daily schedule planned activity is up to date
• Amend schedules to cope with any reported discrepancies from plan
• Escalate any service failings immediately to the operations and commercial teams
• Timely escalation of any issues to the appropriate management team
• Work with the head of operations in solutions to improve the CRM and job board system
• Liaise with Technical Teams and Head of Projects

• Ability to establish and maintain good client relationships both internally and externally
• Previous working knowledge of planning work schedules
• Previous experience within the FM or M&E industry (essential)
• Excellent communication skills (verbal and written)
• Ability to develop effective working relationships across management and staff
• Ability to deliver quality results under pressure and prioritise work
• Capable of delegating duties and tasks to other staff
• Competence in Microsoft Office products especially Outlook, Word and Excel
• Excellent time management skills