Principal Solutions Engineer

The Solutions Engineer (SE) delivers technical sales and product consultancy services to NewBiz, partners and Customer Success. The goal for the SE is to be responsible for the free trials and to help increase win rate and deal size. The SE also helps with maintaining and increasing product knowledge in the NewBiz & CS departments as well as assisting with pre- and post-sales activities and tracking accordingly via Salesforce.

What you’ll be doing:

The SE is required to maintain a good balance in relation to product knowledge, focus on product reach and make sure that Trustpilot can close business by:

• Set up and run new trials.
• Participate in pre-sales activities coordinated by sales reps.
• Coordinate pre-sales activities with allocated sales reps (sales teams).
• Work closely together with Support, Customer Success, Sales Ops and New Bizz
• Maintain and update trial reporting accordingly
• Assist CS in technical solutions for upsells and renewals.
• Enterprise prioritisation including troubleshooting. Refresher & scope training for trials & supporting modular trials on Ents accounts.
• CS winback trials
• Sales clinic. Personalised sessions looking with reps at hard-to-convert leads with technical blockers(e.g. Automation issues, lack of technical knowledge etc)
• Automation health checklist; ensure self-inviter methods are used only as a last resort and all other automation methods are explored before passing to CS
• Presales framework for deals over a certain value. Ensure the client knows what technology is being used, how long to automate & integrate.

• Experience in a similar technical role.
• A good understanding of e-commerce, social media, and SEO, ideally from a company working with SAAS or E-commerce.
• Experience using Salesforce.
• Have a good understanding of HTML and JavaScript.
• Technical support and troubleshooting experience.
• A doer who takes pride in providing a high level of service and delivering a consistent performance.
• Ability to work in a team selling environment. You must enjoy working in a thriving environment and have an interest in supporting sales.
• Self-motivated, goal-oriented with enthusiasm and commitment to achievement.
• Experience and understanding of REST API or similar.(training provided)
• Knowledge of scripting or other software development experience

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops

Still unsure? We want everyone to feel welcome at Trustpilot. We’re excited to hear about your experiences and how you can help us create a great culture for our team. So don’t worry if you don’t tick every single box - we’d still love to hear from you!

At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest open customer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!