System Support Administrator

Maintain and support a range of POS systems, ensuring they remain accurate, reliable, and up to date. Provide first-line support to our operators, responding promptly to support tickets, emails, and system enquiries. Investigate and resolve technical, system, and data issues, working with third-party providers where necessary to identifying root causes. Monitor recurring issues, identify trends, and recommend improvements to enhance system performance and reliability. Extract, analyse, and interpret data from multiple systems to support reporting, projects, and business decision-making.

We are looking for a proactive, analytical, and detail-oriented System Support Administrator to support the day-to-day operation of our Point of Sale (POS) systems and associated business applications., This is an excellent opportunity for someone with strong technical aptitude, a passion for problem-solving, and a customer-focused approach. You’ll work closely with internal teams and third-party providers to ensure systems operate efficiently, resolve technical issues, and provide valuable data insights that support business performance., Experience working with multiple business systems in a busy operational or support environment. Experience supporting POS systems; experience with tills or cashless payment providers would be an advantage. Strong technical aptitude with the ability to quickly learn new systems and technologies. Excellent analytical, troubleshooting, and problem-solving skills, with the persistence to investigate issues thoroughly until the root cause is understood. Intermediate to advanced Microsoft Excel skills, including data analysis, reporting, and manipulation. Excellent customer service skills, with experience managing support tickets and email enquiries professionally and efficiently. Strong planning and organisational skills, with the ability to prioritise workloads, multitask, and adapt to changing priorities.

If you re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK.

• 25 days annual leave plus bank holidays
• Staff discount scheme across 850+ retailers
• Pension scheme and other great company benefits
• Monthly incentives and recognition for top performers

Our Team

If you re looking for your next step and want to be part of an organisation that genuinely makes a difference, we d love to hear from you.

IFG are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which IFG will pay for.

We one of England s fastest-growing school food providers, serving around one million students every day across more than 1,500 schools. We are dedicated to delivering high-quality, nutritious meals that support student wellbeing and enjoyment.