Application Support Consultant UK

You will be supporting a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence, and Supply Chain Management modules within the company’s proprietary ERP software, serving as a key member of an evolving team. Working as part of the wider Customer Success Office (CSO), the mission is to provide the support and services required to allow customers to meet their ambitions for their ERP software., The Application Support Consultant will be responsible for assisting a growing customer base with technical and operational queries across a wide range of business processes. Duties will include responding to system operation inquiries, documenting issues, and working towards the optimal solution. The right person for this role will have a deep interest in technology and will utilize creative thinking and problem-solving skills to address issues., The company’s ethos extends to its employees, ensuring that roles, environment, benefits, and progression paths are geared toward professional and personal development.

Employees drive the culture here. An internal social group organizes a number of social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes, and more.

A person that has some of the following skills and abilities would be at a distinct advantage:

A systematic approach to problem-solving with strong analytical skills and a “can do” attitude.

Must demonstrate initiative, with the ability to work independently or as part of a team.

Excellent communication skills and a friendly, empathetic manner.

Ability to work under pressure and manage customer experience.

Strong written and verbal communication skills with the ability to translate business requirements into technical information.

Preferred Qualifications and Experience A person applying for this role must have:

A day-to-day working knowledge of Accounting, ERP, or Business Management Software systems OR

A Degree or third-level qualification in Computer Science, Accounting, or Business.

OR a good knowledge of financial and management reporting & financial acumen.

Experience in any of the following is desirable but not essential as training will be provided:

Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio.

Working knowledge of FTP/SFTP, SSL Certs, REST API, SOAP, SoapUI, Postman, Excel, and CSV files.

Experience in relevant business software - 3rd Party Integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, Business Intelligence.

Day-to-day working with Accounting, ERP, or Business Management Software.

A good knowledge of financial and management reporting or financial acumen.

In addition to a competitive salary and a robust social calendar, the organization offers a great range of benefits including:

Healthcare: Private healthcare is offered to employees.

Flexibility: A flexible working plan helps employees to manage a better work-life balance.

Pension Plan: The company contributes a percentage of an employee’s salary, helping them plan for the future.

Exercise Reimbursement: Whether it’s a gym or a golf club membership, the company supports the efforts of employees to keep active.

Holidays: The company offers 25 days of paid leave, plus statutory bank holidays.

We are working with a leading ERP software provider to find their next team member. This organization delivers perfect-fit software solutions that elevate their customers’ businesses. Powered by a customer-focused, collaborative, and innovative team, their software is used by more than 2,500 businesses worldwide.

Continuously innovating since 1992, the company maintains an open and trusting environment that has created lasting relationships. With a team featuring many long-term employees, they focus on culture and success, aiming to inspire, support, and help staff develop-and enjoy-their careers. The company was honored in the Deloitte Fast 50 for the fourth year running in 2020 and is seeking dynamic team players who are customer-focused and share their enthusiasm for technology.

Scope of Role This is a rewarding career opportunity at a well-established software firm. If you love working with technology and enjoy the variety of supporting customers and troubleshooting technical scenarios, this might be the right position for you.