IT Support Associate

Insight Global is seeking an IT Support Associate for one of our clients in the diversified holdings and business services industry. This individual will join a corporate IT team responsible for providing technical support to employees across the organization. The IT Support Associate will troubleshoot hardware, software, and user-related issues while delivering a high level of customer service. This person will support a Microsoft-based environment, assist with technology projects, and serve as a key resource for end-user support within the corporate headquarters location. This is a highly visible position that requires strong communication skills, technical troubleshooting abilities, and the ability to interact professionally with employees at all levels of the organization, including executive leadership., * The IT Support Associate supports employee end users by answering questions and troubleshooting issues with existing hardware and software.

• Triage IT help desk tickets in the Jira Service Desk system by managing tasks and tracking changes with a high level of detail.
• Provide a basic level of support and systems troubleshooting by responding to support requests and working with internal customers to support their IT needs.
• Troubleshoot system problems and escalate issues to team members and vendors, as necessary.
• Manage Windows workstations using Microsoft Intune and Autopilot, including device enrollment, imaging, and software deployment.
• Support day-to-day administration of user accounts, groups, and permissions across hybrid Active Directory and Entra ID.
• Provide first-line support for common business applications and services, including Microsoft 365, Exchange Online, SharePoint/OneDrive, and endpoint security tools (e.g., Sophos, CyberArk EPM).
• Take part in an on-call rotation for after-hours emergency support requests. Rotation is every three weeks.
• Ability to lift 50lbs

• 1-2 years of experience providing IT Help Desk support.
• Experience supporting Enterprise Windows Workstations.
• Experience with a modern endpoint/device management tool (e.g., Microsoft Intune, or similar MDM/UEM platform).
• Experience with general administration of Microsoft Active Directory and/or Entra ID.
• Able to communicate effectively with customers across multiple channels (in person, phone, chat, and email).
• Ability to work in a fast-moving environment to assist customers with technological requests.
• Self-starter with strong personal-management and problem-solving skills.
• Comfortable working with a remote workforce., ** 2+ years of professional IT Help Desk experience.
• AWS Workspace troubleshooting.
• Experience working and routing tickets in Atlassian Jira Service Desk.
• Experience with Microsoft Intune and Autopilot for device provisioning.
• Experience with Microsoft 365/Entra ID administration.
• Knowledge of hybrid identity concepts (on-prem AD to Entra ID sync).
• Knowledge of server and network infrastructure and support.
• Comfort reading and running provided PowerShell scripts for routine administrative tasks.
• Knowledge of enterprise network security and data privacy best practices.
• Comfort working alongside AI-assisted support tools (e.g., ticket triage/routing bots, Copilot-style assistants).

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.