SAP Inhouse Consultant Service

• Contact person for our business in the design and implementation of innovative customer service solutions with SAP Service in our global SAP SAP S/4 HANA system.
• Responsible for the entire development process - from requirements gathering, design and implementation to stable productive operation of the developed solutions.
• Support the continuous integration between SAP (CS / S/4HANA Service) and SalesForce
• Optimization of existing processes by using innovative technologies to support digital transformation.
• Participation in overarching working groups and communities of practice, you help shape our technological foundations.
• Integration of adjacent systems as part of the product development process.
• Takeover of education sessions to our key user community by conducting training sessions.
• Responsible for improvement of existing business processes by resolving support tickets (incidents and minor changes) and contribute to process improvement & harmonization.
• Contact person for and management of external implementation service providers.

Do you have experience in Salesforce?, Do you have a Bachelor’s degree?, * Bachelor’s degree in business administration, Computer Sciences or comparable qualification

• Strong experience in SAP Customer Service (CS).
• Good understanding of SAP Service processes (Service orders, Notifications, Warranties, Repairs, Billing and related master data such as Equipments and installed base).
• Initial or hands-on experience with SAP S/4HANA Service is highly desirable.
• Experience with SAP-Salesforce integration or comparable CRM integrations.
• Very good process experience in Service, crossfunctional knowledge in depending on areas like SAP SD and MM.
• Several years of experience in SAP application support and / or implementation projects.
• Ability to manage conflict situations.
• Able to provide and receive constructive feedback.
• Able to quickly adapt to new situations and to work autonomously.
• Flexibility and seeing change as an opportunity.
• Sense of responsibility.
• Solution oriented work attitude.
• Team player with good time management.
• Strong analytical and problem-solving skills.
• Familiarity with IT Service- and Change- Management processes.
• Communication skills (English C1, German C1).