Technology Operations Analyst (Database Access Management)

As a Technology Operations Analyst, you will support database access management functions across multiple business lines. You will work closely with Database Administrators, Application Support teams, and security stakeholders to ensure users receive appropriate access based on business and compliance requirements.

You will be responsible for managing user provisioning activities, resolving access-related issues, and helping maintain secure and efficient operational processes. This role requires strong attention to detail, customer service skills, and the ability to balance multiple priorities in a dynamic environment. Responsibilities

• Provision, modify, and revoke database access for internal users.
• Partner with database and application teams to determine appropriate levels of access.
• Review and process access requests in accordance with security policies and operational procedures.
• Investigate and troubleshoot user access issues.
• Monitor and manage requests through ticketing and workflow systems.
• Support operational and compliance-related initiatives.
• Identify opportunities to improve processes and operational efficiency.
• Communicate effectively with business partners and technical stakeholders.
• Document procedures and maintain accurate operational records.

• 2+ years of experience in Technology Operations, Information Security, Database Administration support, or a related technical field.
• 2+ years of experience provisioning and managing database access, including:
• Creating and disabling user accounts
• Managing privileges and role assignments
• Access governance and compliance activities
• Experience with one or more database platforms:
• Oracle
• Microsoft SQL Server
• Teradata
• PostgreSQL
• Yugabyte
• DB2
• Experience using ticketing or workflow management systems such as ServiceNow, Remedy, ART, PAC2000, or similar.
• Experience troubleshooting technical issues and resolving user access incidents.
• Ability to work effectively in a fast-paced, customer-focused environment.

Preferred Qualifications

• Proficiency in Microsoft Excel for reporting, analysis, and operational tracking.
• Experience supporting enterprise access management and security operations.
• Strong analytical, problem-solving, and organizational skills.
• Demonstrated ability to learn new technologies quickly and adapt to changing business priorities.
• Experience collaborating with cross-functional technical teams, including Database Administrators and Application Support teams., * Strong customer service mindset with excellent communication skills.
• Ability to work independently while collaborating across teams.
• Sound judgment and attention to detail.
• Flexibility and adaptability in a changing operational environment.
• Commitment to security, compliance, and operational excellence.