IT Support Technician I

MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations., * Provide onsite technical support for hospital and clinic personnel.

• Troubleshoot and resolve issues related to:
• Windows desktop and laptop systems
• Microsoft Office applications
• Printers and multifunction devices
• Mobile devices and peripherals
• Basic network connectivity
• Install, configure, and deploy computer hardware and software.
• Support workstation moves, adds, and changes.
• Assist with user account support, password resets, and access-related requests.
• Document incidents, requests, and resolutions within the ticketing system.
• Escalate complex issues to senior technical teams when appropriate.
• Support IT equipment inventory and asset management activities.
• Maintain a professional and customer-focused presence in patient care and administrative environments.
• Travel to satellite healthcare facilities as needed to provide onsite support.

This is an excellent opportunity for individuals beginning their IT careers. Candidates with formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged to apply. Professional experience may be substituted with relevant training and demonstrated technical aptitude.

The ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment., * High school diploma or equivalent.

• Technical training, vocational education, military training, or entry-level IT experience.
• Working knowledge of:
• Windows 10 and Windows 11
• Microsoft Office applications
• Computer hardware and peripherals
• Basic networking concepts
• Strong customer service and communication skills.
• Ability to follow documented procedures and troubleshooting processes.
• Valid driver’s license and reliable transportation for travel between facilities., * CompTIA A+ certification or equivalent knowledge.
• Prior help desk, desktop support, field technician, or customer service experience.
• Experience supporting healthcare environments is a plus.
• Familiarity with Active Directory and Microsoft 365 environments.
• Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.

MetroSys is a San Diego based company that specializes in I.T. Professional Services, Staffing & Recruiting for some of the largest companies around the globe. We offer a competeitve salary and benefits package to all of our full time employees.

Great people. Great Company. Great Culture.

Work-life balance? Yes! Work hard, play hard. At MetroSys we believe it’s important that we enjoy what we do. Over the course of the founders’ careers, they have worked for some of the best companies in the world and there were three key elements that crystalized:

• Commitment to the customer
• Belief in the product
• Impact of company culture

At MetroSys, we believe these three items are necessary for our success. MetroSys has carefully crafted its team of highly skilled talent by not only hiring industry experts, but by selecting people that share our view on company culture. Our core values include teamwork, integrity, accountability, & embracing diversity.