IT Help Desk

We are seeking a customer-focused IT Help Desk Support Specialist to provide first-line technical support to internal employees across multiple departments. The ideal candidate enjoys solving technical problems, delivering exceptional customer service, and supporting end users in a fast-paced environment. This role will troubleshoot hardware, software, network, and application issues while ensuring technology systems remain reliable and secure.

Key Responsibilities

* Serve as the first point of contact for IT support requests via phone, email, ticketing system, and in person.

* Troubleshoot and resolve hardware, software, printer, network, VPN, and Microsoft 365 issues.

* Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.

* Create, manage, and disable user accounts in Active Directory and Microsoft 365.

* Support Windows operating systems, Office applications, Teams, Outlook, and common business software.

* Document incidents, resolutions, and technical procedures within the IT ticketing system.

* Escalate complex technical issues to Systems, Network, or Security teams as appropriate.

Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

* 2+ years of IT Help Desk or Desktop Support experience.

* Strong knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, and Active Directory.

* Citrix or Intune experience a plus

* Experience supporting laptops, desktops, printers, mobile devices, and peripheral equipment.

* Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Freshservice, Zendesk, or similar.

* Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.

* Excellent troubleshooting, communication, and customer service skills.

* Ability to prioritize multiple support requests while maintaining a positive attitude.

Preferred Qualifications

* Experience supporting healthcare, government, nonprofit, or public-sector organizations.

* CompTIA A+, Network+, Microsoft, or ITIL certifications.

* Experience with Azure Active Directory (Entra ID), Intune, Microsoft Endpoint Manager, or mobile device management (MDM).

3.93.9 out of 5 stars San Diego, CA 92123 $25 - $30 an hour - Temp-to-hire, Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge’s temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions’ Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Background Checks: Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Eastridge’s Pre-Use Notice of Collection and Automated Decision-Making Technologies: https://www.eastridge.com/data-collection-notice.

By applying for this position, you consent to being contacted by Eastridge Workforce Solutions and its agents or authorized service providers regarding employment opportunities, assignments, and the recruiting process. Communications may be by phone call, AI-assisted or AI-generated phone call (where permitted by law), automated text message (SMS), or email.