Enterprise Application Support Engineer

• Provide operational and technical support for enterprise applications and supporting infrastructure.
• Monitor application and system health, availability, and performance within production environments.
• Troubleshoot complex application, server, operating system, and integration issues.
• Perform installation, configuration, maintenance, patching, and upgrades of enterprise applications.
• Diagnose incidents and coordinate resolution with engineering, infrastructure, development, and vendor teams.
• Support distributed applications and interconnected enterprise systems.
• Perform root-cause analysis and develop solutions to recurring operational issues.
• Support application deployments, configuration changes, upgrades, and other sustainment activities.
• Develop scripts and automation to improve system administration, monitoring, and operational efficiency.
• Maintain system documentation, operational procedures, and troubleshooting information.
• Support incident, problem, and change management processes.
• Ensure systems remain available, reliable, secure, and compliant with applicable customer requirements.
• Provide technical support within mission-critical environments requiring a high level of availability.

This position requires a strong background in enterprise application support, systems administration, production operations, troubleshooting, and system integration., * Demonstrated experience supporting enterprise applications and production systems.

• Experience troubleshooting applications, servers, operating systems, and related infrastructure.
• Experience with enterprise system administration, integration, maintenance, and sustainment.
• Knowledge of Windows and/or Linux operating environments.
• Understanding of networking concepts including TCP/IP, DNS, HTTP/HTTPS, and application connectivity.
• Experience supporting highly available or mission-critical systems.
• Ability to troubleshoot complex technical problems and coordinate resolution across multiple technical teams.
• Strong written and verbal communication skills.
• Ability to work effectively within a secure federal or DoD/Intelligence Community environment.

Desired Qualifications

• Experience supporting 24/7 production or mission environments.
• Experience with cloud or virtualized infrastructure such as Azure, AWS, OCI, or VMware.
• Experience with PowerShell, Python, or other scripting/automation technologies.
• Experience with monitoring, logging, alerting, or observability platforms.
• Experience providing Tier 2/Tier 3 application or systems support.
• Experience with application deployments, upgrades, patching, and configuration management.
• CompTIA Security+ or other relevant technical/security certification.
• Previous Intelligence Community or DoD contracting experience.