Application Support Analyst

• Assisting in logging, investigating and resolving application incidents to agreed service levels
• Monitoring application performance and system alerts, escalating issues as and when required
• Providing support to users and helping to troubleshoot any application issues
• Maintaining and updating knowledge base articles, support guides and user documentation
• Supporting application releases and carrying out post-deployment checks

This role offers excellent scope for career progression, with the opportunity to learn application support, ITIL processes and testing as part of a highly successful and growing team.

• You should either be a recent graduate with a degree in Computer Science/IT/Information Technology or a similar subject, or have some commercial experience working as a Junior Application Support Analyst or in a similar role (eg IT Graduate, Junior Software Developer etc.)
• Excellent communication and customer service skills
• An interest in IT systems and application support
• Strong analytical, organisational and problem-solving skills
• If you have any experience using GitHub, supporting SaaS applications, this would be an advantage
• Any exposure to software testing and/or experience working in a Financial Services organisation/environment would also be an advantage

The organisation offers a great working environment plus a benefits package that includes:

• 25 days annual leave plus bank holidays
• Additional day’s annual leave on birthday
• Option to purchase extra annual leave (up to 5 days)
• 35 hour working week
• Competitive pension scheme
• 4X life assurance
• Private healthcare scheme (after one years’ service)
• Employee Assistance Programme
• Health and wellbeing benefits including eye tests
• Staff Socials
• Training and development opportunities
• City centre location
• Hybrid/flexible working