Application Support Analyst

CORE ASSET LTD

Newcastle upon Tyne, UK

about 2 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Job source

core-asset.co.uk

Tech stack

Reliability of Systems Containerization Kubernetes

Job description

Our client, a fast-growing technology-driven financial services firm, is seeking an Application Support Analyst to join their Newcastle team.

This role offers the opportunity to work in a fast-paced, collaborative environment, providing critical application and infrastructure support to ensure operational resilience and business continuity. You will interact closely with both technical teams and business stakeholders, helping to resolve complex incidents and drive continuous improvement., * Identify recurring issues, perform root cause analysis, and coordinate resolutions with development and quantitative teams.

Lead daily incident review calls and maintain clear communication across technical and business teams.
Support change and release activities, ensuring adherence to change management processes and post-change reviews.
Contribute to improving operational efficiency, reliability, and system resilience., At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes., Chris began his career in sales and hospitality, where he honed his skills in relationship management. Today, he leverages his experience as a Senior Consultant within the temporary, interim, and contract team, focusing on connecting top talent with their ideal roles. Known for his commitment to innovation and continuous improvement, Chris brings a fresh perspective to the team. His good humour and dedication to excellence inspire those around him, and he consistently delivers exceptional service whether recruiting for a single role or managing high-volume placements.

Chris specialises in investment operations and core business functions, including cash and asset reconciliations, trades, risk and compliance, and actuarial roles. He is passionate about helping individuals achieve their career goals and ensuring clients find the best fit for their teams. Outside of work, Chris enjoys a round of golf and appreciates a good craft beer. Full Profile

We put people before profit, service before sales and ethics above all. Betsy Williamson Chief Executive Officer

Requirements

Experience in a global application support or technical operations role, ideally within financial services.
Strong communication skills with experience engaging business stakeholders, end users, and technical teams.
Familiarity with ITIL frameworks or similar structured support methodologies.
Proficiency in application architecture, relational databases (SQL Server), monitoring tools (Grafana, Prometheus), scheduling tools (Control-M), and operating systems (Windows/Linux).
Knowledge of cloud platforms (Azure), container technologies (Kubernetes), and version/issue tracking tools (JIRA, Git, Bitbucket).
First class degree holder within a related field.