PC Service Technician

• IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
• Coordinates and Client End User on expectations and availability to conduct Managed Client Services
• Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campremote locations
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Strives to meet all Client SLAs & Customer Satisfaction Goals
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
• When required-provides onsite shadowing to Program Field Service Team
• Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
• Basic installation and maintenance to technical products
• Follows predefines procedures and tasks in everyday activities
• Work is regularly reviewed by a more senior level technical specialist

• Minimum 1-3 year experience in servicing/deploy computer equipment
• CompTIA A+ or equivalent knowlege
• Must have a proven customer service background
• Must have experience in a corporate environment
• Individual will be knowledgeable of Windows operation system environment
• Able to comprehend and follow verbal and written technical instructions and scripts
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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