TR/IP) NOC Technician

• Create, update, and monitor incident tickets using ServiceNow/ITSM, and provide situational awareness to leadership.
• Monitor network events and element management failures on a 24/7/365 basis, proactively analyzing alarms and correlating fault information.
• Isolate root causes, coordinate fault corrections, and support the diagnosis of network issues through testing and troubleshooting.
• Notify relevant contacts regarding network incidents and coordinate with service providers to restore service.
• Restore networks and services to full operation, ensuring compliance with Service Level Agreements (SLAs).
• Demonstrate proficiency in DISN functions such as routers, switches, and crypto devices.

Certification: Must hold a DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.

Experience: Candidates must have demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management. Proficiency is required in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching. A general understanding of network topologies, both transport and IP, is necessary.

Availability: Ability to work in a 24/7 operational environment is required.

Preferred Qualifications

• Experience in a tech control facility or with cyber transport operations.
• Familiarity with circuit actions and vendor management.
• Knowledge of IP architecture.
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with the MS Office Suite (Outlook, Excel, Word, Access, PowerPoint, Teams).
• Experience in one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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