DRSN) NOC Technician III

• Create, update, and resolve network problems and issues using the ServiceNow platform.
• Notify necessary points of contact regarding network, circuit, or location incidents.
• Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Work directly with customers and stakeholders to ensure maximum network availability.
• Proactively monitor network alarms using platform-specific network management tools.
• Provide timely situational awareness to leadership and impacted parties regarding network incidents.
• Utilize incident management applications to document all aspects of reported outages, degradations, isolations, and resolutions.
• Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
• Assess, identify, and recommend resolutions for various network incidents and configuration deficiencies.
• Develop and recommend solutions and processes pertaining to network operations.

Education: High school diploma or equivalent.

Experience: 2-4 years of prior relevant experience.

Technical Skills: A general understanding of both voice infrastructure and IP network topologies is required.

Certifications: Must hold a DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE) prior to the start date.

Preferred Qualifications

• Experience in a tech control facility or with cyber transport.
• Experience with circuit actions.
• Proficiency with the MS Office suite (Outlook, Excel, Word, Access, PowerPoint, TEAMs).
• Experience with alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, or Juniper IP technologies.
• Knowledge of routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), or various voice services.

Work Environment

The position is based in a 24x7 operations center environment and requires the ability to work in shifts, including nights and weekends. The role may involve extended periods of sitting while using a computer or phone.

This position supports the Defense Information Systems Agency (DISA), which acts as the provider of GIG/Defense Information System Network (DISN) services to its customers. This role directly supports the DISA-provided GIG capabilities and services in a 24x7 Global Operations Center. Shift work, including nights and weekends, is required for this role., Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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