Senior Servicenow Itsm & Cmdb Administratordeveloper H/F

A leading international organization is looking for a Senior ServiceNow ITSM & CMDB Administrator / Developer to support the continued growth and maturity of its ServiceNow platform.

This role is ideal for an experienced ServiceNow professional with deep expertise in ITSM, CMDB governance, platform administration, and development. You will play a key role in ensuring the reliability, scalability, and integrity of IT service management processes and configuration data while contributing to broader platform enhancements and operational excellence

ServiceNow Platform Administration & Development

• Administer and maintain the ServiceNow platform within the ITSM landscape.
• Manage user access, security controls, instance configurations, branding, and performance optimization.

• Design,develop, andenhanceITSMprocesses,including:

• Incident Management
• Problem Management
• Change Management
• Request Management
• Knowledge Management

• Service Catalog

• Build and optimize workflows, automations, scripts, and platform customizations to support business needs.
• Ensure platform stability, upgrade readiness, and participation in release planning and risk mitigation activities.

CMDB Management & Data Quality

• Lead the design, population, maintenance, and continuous improvement of the CMDB.
• Ensure alignment with the Common Service Data Model (CSDM).
• Define and maintain data quality standards, governance controls, reconciliation processes, and certification activities.
• Drive the accuracy, completeness, and consistency of configuration data across infrastructure, cloud, application, and third-party sources.

Integrations & Data Ingestion

• Design, implement, and maintain integrations between ServiceNow ITSM/CMDB and external systems.

• Workwith:

• MID Servers
• Cloud platforms
• Monitoring solutions
• ITOM tools

• Third-party applications and vendors

• Develop andmaintain:

• Import Sets
• Transform Maps
• Business Rules
• Script Includes
• REST APIs

• SOAP APIs

• Troubleshoot and optimize integration flows while ensuring maintainability and reliability.
• Collaborate with cross-functional teams to improve data exchange and platform efficiency.

Data Governance & Service Modeling

• Promote best practices for data quality and stewardship.
• Implement validation controls, reconciliation rules, and governance processes.
• Support and drive adoption of the CSDM framework to ensure consistent service modeling and data usage across ITSM processes.

Collaboration & Continuous Improvement

• Partner with Infrastructure, Cloud, Security, and DevOps teams to align service models and improve data quality.
• Contribute to architecture discussions, technical standards, and platform best practices.
• Mentor and support junior ServiceNow administrators and developers.
• Produce and maintain technical documentation, operational procedures, and implementation guidelines., About the OpportunityA leading international organization is looking for a Senior ServiceNow ITSM & CMDB Administrator / Developer to support the continued growth and maturity of its ServiceNow platform.This role is ideal for an experienced ServiceNow professional with deep expertise in ITSM, CMDB governance, platform administration, and development. You will play a key role in ensuring the reliability, scalability, and integrity of IT service management processes and configuration data while contributing to broader platform enhancements and operational excellence, * Support the resolution of platform incidents and service disruptions.
• Perform root cause analysis and implement preventive actions.
• Contribute to SLA management, operational dashboards, KPI reporting, and continuous service improvement initiatives.

Incident Management & Operational Excellence * Support the resolution of platform incidents and service disruptions. * Perform root cause analysis and implement preventive actions. * Contribute to SLA management, operational dashboards, KPI reporting, and continuous service improvement initiatives. Required Experience & Skills * Minimum 5 years of hands-on ServiceNow experience. * StrongexpertiseacrossServiceNowITSM modules: * Incident Management * Problem Management * Change Management * Service Catalog * Knowledge Management * CMDB * Demonstrated experience in both ServiceNow Administration and Development. * Strong background in CMDB population, maintenance, governance, and data quality initiatives. * Solidexperiencewith: * Import Sets & Transform Maps * REST/SOAP APIs * MID Server * Working knowledge of CSDM and data governance principles Preferred Qualifications * Experience with ServiceNow Discovery and/or Service Mapping. * Knowledge of IT infrastructure environments, including servers, virtualization, and networking. * Exposure to public cloud platforms such as AWS, Azure, or GCP. * Familiarity with DevOps practices, including CI/CD pipelines, monitoring solutions, and automation frameworks. Personal Attributes * Hands-on and results-oriented approach. * Strong focus on data quality, scalability, maintainability, and operational excellence. * Ability to translate business requirements into effective ServiceNow solutions. * Excellent communication and stakeholder management skills. * Proactive mindset with strong problem-solving abilities and a continuous improvement focus., * Minimum 5 years of hands-on ServiceNow experience.

• StrongexpertiseacrossServiceNowITSM modules:

• Incident Management
• Problem Management
• Change Management
• Service Catalog
• Knowledge Management

• CMDB

• Demonstrated experience in both ServiceNow Administration and Development.
• Strong background in CMDB population, maintenance, governance, and data quality initiatives.

• Solidexperiencewith:

• Import Sets & Transform Maps
• REST/SOAP APIs

• MID Server

• Working knowledge of CSDM and data governance principles

Preferred Qualifications

• Experience with ServiceNow Discovery and/or Service Mapping.
• Knowledge of IT infrastructure environments, including servers, virtualization, and networking.
• Exposure to public cloud platforms such as AWS, Azure, or GCP.
• Familiarity with DevOps practices, including CI/CD pipelines, monitoring solutions, and automation frameworks.

Personal Attributes

• Hands-on and results-oriented approach.
• Strong focus on data quality, scalability, maintainability, and operational excellence.
• Ability to translate business requirements into effective ServiceNow solutions.
• Excellent communication and stakeholder management skills.
• Proactive mindset with strong problem-solving abilities and a continuous improvement focus.