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IT-Supporter im User-Helpdesk

DIS AG
Heidelberg, Germany
1 day ago
Apply on www.adzuna.de
Prepare application

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Job source
www.adzuna.de

Tech stack

Microsoft Windows Issue Tracking Systems

Job description

  • Annahme und Priorisierung von Störungsmeldungen und Anforderungen an die IT via Ticketsystem, Telefon und E-Mail nach ITIL

Deployment und die Konfiguration von Arbeitsplatzrechnern (Windows) Sicherstellung der Funktionalität aller IT-Anlagen und Software-Applikationen Zusammenarbeit mit der 2nd Level Administration und den anderen IT-Teams Dokumentation von Workarounds und Lösungsansätzen

Requirements

  • IT-Ausbildung oder -Erfahrung erforderlich

Sehr gute Kenntnisse in Windows und Standardanwendungen Fähigkeit zur selbstständigen Arbeit und Teamkommunikation Vorzugsweise Erfahrung im Anwendersupport und mit Ticketsystemen Kundenorientierung und sorgfältige Arbeitsweise erforderlich

Benefits & conditions

Regelmäßige Teamevents Flache Hierarchien und eine offene Kommunikation Flexible Arbeitszeiten und eine Homeoffice-Regelung

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.de
Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

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