C005064 IT Logistics Support (NS) - FRI 21 Aug

The IWC will support Enabling Services under the direction of the Uedem logistics team and Service Management Branch Head ICT.

Key tasks include:

• Supports the administration and maintenance of NCI Agency CIS Property Accounting Records within CSU Area of Responsibility (AoR).
• Processing of IT asset deliveries, storage and shipments.
• Requisitioning, Receipt, Storage, Distribution, Exchange, Movement and Disposal of CIS Assets within the CSU AoR.
• Administration and maintenance of IT assets in central database.
• Provision of IT assets to local customer within Service Level Agreements (SLA).
• Assists with Annual Inventory activities and, coordinate these with local CIS Points of Contacts (CISPOCS) and Uedem logistics team.
• Conducts activities related to CIS equipment discrepancies including hardware dismantling, documenting and reporting in accordance with NCI Agency directives.
• Coordinates closely with technicians to ensure that the correct CIS equipment is requested to satisfy the user’s requirement.
• Liaises closely with Uedem logistics team and Service Management Branch Head, and provide assistance as required.
• Plans, schedules own work and monitor work progress.
• Performs other duties as may be required.

Specific Working Conditions: The mandatory working time shall be 38 hours per week, to be performed Monday to Friday. A daily unpaid lunch break shall be taken in accordance with local regulations and Agency practices.

The Contractor shall maintain personal liability and comprehensive insurance coverage for the duration of the contract. Work will be performed on-site at the designated location and/or remotely in exceptional circumstances, in accordance with project requirements and subject to prior approval by the Agency. The Contractor shall ensure reliable communication, availability during agreed working hours, and secure access to all required Agency systems, networks, and documentation platforms, in compliance with applicable security, information assurance, and data protection policies.

• The individual must hold a valid NATO SECRET Clearance provided by the national security organization valid at the time of submission of the bid and covering the period of the contract.
• Vocational Training at higher level in Supply, Logistics or Supply Chain Management, or Diploma of secondary education, with 5 years of related experience;
• Experience in Order and Inventory Management methods within an Asset Management Database. e.g. Oracle;
• Experience in activities which involve the provision of administrative assistance to compile, verify, record and process forms and documents.
• The IWC should have relevant experience in Asset Management, processing of incoming and outgoing assets.
• Experience with Asset Management tools, for recording and processing of assets.
• Experience with ITSM ticketing system for monitoring and processing of incoming service requests.
• Fluency in written and spoken English is required.
• Experience in the following areas would be desirable: NATO and NCI Agency environments; international military and civilian settings; Knowledge of NATO Logistics Regulations; Basic knowledge of IT hardware; Asset Management toolsets and Microsoft Office packages.