1st Line Engineer

IMT Resourcing Solutions

Barnwood, UK

2 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£28,000.0 - £30,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Active Directory Microsoft Azure Cloud Computing Dynamic Host Configuration Protocol Domain Name System (DNS) Identity and Access Management Microsoft Office Networking Basics Remote Service Software TCP/IP Software Troubleshooting

Job description

Provide 1st line technical support via phone, email and remote support tools
Log, prioritise and manage support tickets through to resolution
Troubleshoot hardware, software and connectivity issues
Support Microsoft 365, Windows and cloud-based environments
Assist with user account administration and access management
Support device builds, deployments and onboarding activities
Maintain accurate documentation and ticket records
Escalate more complex technical issues where required
Work closely with customers and senior technical teams to maintain service levels and deliver a professional, responsive support experience

Technologies:

Active Directory
Azure
Cloud
Hardware
Support
Microsoft 365
TCP/IP
Windows
Office 365

Requirements

Previous experience within an IT Support, Service Desk or Helpdesk role
Knowledge of Microsoft Windows and Microsoft 365
Understanding of Active Directory and user account administration
Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills
A genuine passion for technology and learning
Experience working within a Managed Service Provider (MSP)
Understanding of networking fundamentals including DNS, DHCP and TCP/IP
Exposure to Microsoft Azure or cloud technologies
Experience using service desk and remote support tools

About the company

We are an established and highly regarded Managed Service Provider based in Cheltenham, offering a salary of £28,000 to £32,000 and benefits including training and development, career progression, wellbeing support and a modern technology environment. This is an excellent opportunity to join our growing technical support team, gain exposure to a wide range of technologies and work alongside experienced engineers in a supportive, fast-paced MSP environment. We are a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services, and we value collaboration, continuous improvement and customer service excellence.