Technical Support Specialist

The Patient & Physician Service Specialist - Junior (L1) is responsible for delivering high-quality support to Inspire patients, healthcare professionals (HCPs), and internal stakeholders. This role serves as the first line of support for patient and physician inquiries related to Inspire therapy, device functionality, mobile applications, MRI compatibility, and related services.

This is a fast-paced, service-driven call center environment operating in a 24x7x365 support model. Successful candidates demonstrate strong communication skills, reliability, emotional intelligence, and the ability to navigate evolving procedures while maintaining excellent customer experiences.

This role is designed as an entry point into Inspire Patient Services, with clear expectations for skill growth, performance consistency, and progression toward more advanced responsibilities over time.

Need to target more technical service desk/help desk level 1. Can have less than one year of experience-but we need more technical folks! Lets pivot the search.

Do you have experience in Mobile devices?, * Reliable transportation for onsite work

• A secure, quiet home workspace suitable for handling protected health information
• Reliable internet connectivity

Shift Expectations

There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required.

Candidates must clearly communicate all shifts they are open to during screening., * Customer service background, preferably in a formal call center environment

• Experience in patient support, customer support, or technical support
• Comfort supporting mobile applications, Bluetooth connectivity, or consumer technology
• Strong verbal and written communication skills
• Demonstrated reliability, accountability, and professionalism
• Ability to navigate multiple systems and screens while handling live calls
• Comfortable working in a fast-changing environment where procedures evolve

Screening & Submission Requirements (Internal)

• Confirmation of reliable transportation
• Confirmation of work-from-home readiness post-training

3.63.6 out of 5 stars Plano, TX 75024 Hybrid work $20 - $21 an hour - Temporary, Contract, Pulled from the full job description

• Paid time off, Weekends & Holidays
• Weekend coverage may be required
• Some Inspire company holidays require coverage
• Holiday shifts may be remote depending on schedule and business needs, * Pay rate included
• Candidate email and phone number included
• Managerial reference provided
• Reason for leaving prior role documented
• Candidate acknowledgment of training attendance expectations

Growth & Development

This role provides a structured foundation for advancement into higher skill tiers over time. Team members who demonstrate strong performance, reliability, and technical aptitude may be considered for expanded responsibilities as business needs evolve.

Pay: $20.00 - $21.00 per hour