REMOTE Customer Technical Support Specialist

Zendesk Composure Log Files Operations Salesforce Privacy Law Communication Outbound Calls Professionalism Medical Devices Multilingualism French Language Customer Service Customer Support Business Metrics Technical Support Help Desk Support Customer Advocacy Customer Inquiries Performance Metric Business Valuation Workflow Management Full Stack Development Call Center Experience Artificial Intelligence, We’re looking for candidates who can blend strong customer service skills with technical troubleshooting ability. Healthcare, medical device, IT help desk, call center, and bilingual candidates are especially strong fits. The ideal person remains calm under pressure, follows process, documents thoroughly, and enjoys helping customers solve technical issues.

Provides timely and effective support for inbound customer calls and online inquiries related to all pump models.

Offers chat support and makes outbound calls as needed through the customer support line.

Utilizes approved communication guidelines to address customer questions, concerns, and service needs.

Assists customers with troubleshooting and resolving issues related to insulin pumps, associated software, mobile applications, patient portals, and integration with continuous glucose monitoring (CGM) devices.

Demonstrates sound judgment in determining appropriate solutions and resolving customer inquiries efficiently.

Successfully works in a technical support environment, providing solutions and guidance to customers, including those experiencing stressful or urgent situations, while maintaining professionalism and de-escalating concerns when necessary.

Uses training resources, reference materials, and process documentation to accurately record customer interactions, including calls, chats, and emails, within the CRM system.

Identifies potential product health and safety concerns and follows established internal escalation and reporting procedures.

Contributes recommendations for improving customer service processes, workflows, and support materials.

Serves as a customer advocate by communicating customer needs and feedback to internal teams.

Completes all required training and maintains knowledge necessary to perform job responsibilities effectively.

Consistently meets or exceeds established customer support performance metrics, including quality, accuracy, call handling standards, and schedule adherence.

Adheres to departmental attendance and performance expectations.

Performs data and system log analysis related to customer-reported issues and product concerns.

Ensures all work is completed in compliance with company policies, privacy regulations (including HIPAA), and applicable legal, regulatory, and safety requirements.

Performs additional duties and schedule assignments as required., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Customer Technical Support TEKsystems

San Diego, CA*Remote

Typing Zendesk Composure Log Files Operations Salesforce Privacy Law Communication Outbound Calls Professionalism Medical Devices Multilingualism French Language Customer Service Customer Support Business Metrics Technical Support Help Desk Support Customer Advocacy Customer Inquiries Performance Metric Business Valuation Workflow Management Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Calmness Under Pressure Bilingual (Spanish/English) Healthcare Industry Knowledge Mobile Application Development Customer Relationship Management Troubleshooting (Problem Solving) +0

Google IT Support Customer Technical Support TEKsystems

San Diego, CA*Remote

Zendesk Composure Operations Salesforce Communication Professionalism Medical Devices Multilingualism Customer Service English Language Customer Support Business Metrics Technical Issues Product Knowledge Technical Support Help Desk Support Customer Advocacy Performance Metric Quality Management Business Valuation Software Solutions Workflow Management Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Calmness Under Pressure Bilingual (Spanish/English) Healthcare Industry Knowledge Mobile Application Development Customer Relationship Management Troubleshooting (Problem Solving) +0

Google IT Support Customer Service Representative Aston Carter

San Diego, CA*On-Site

Finance Data Entry Accounting Procurement Order Entry Supply Chain Life Sciences Detail Oriented Confidentiality Customer Service Order Management Customer Inquiries Artificial Intelligence Order Management Systems Process Driven Development +0 Login | JoinContact

Calmness Under Pressure Bilingual (Spanish/English) Healthcare Industry Knowledge Mobile Application Development Customer Relationship Management Troubleshooting (Problem Solving), * at least 1 year of call center

• at least 1 year of healthcare experience
• Medical Device Call center experience is a HUGE plus
• Flexibility with schedule (24 hr call center), Customer service, Customer Technical Support, Healthcare Customer Support, Technical Issue Resolution

Top Skills Details

Customer service,Customer Technical Support,Healthcare Customer Support,Technical Issue Resolution

Additional Skills & Qualifications

Top 6 Priorities for Candidates

Strong Customer Service Mindset

Technical Troubleshooting Ability

High Attention to Detail

Healthcare or Medical Device Experience Preferred

Strong Communication Skills

Experience Working in a Fast-Paced Call Center Environment

Preferred Qualifications

• Bilingual English/Spanish/French highly desirable.

• Experience with CRM systems such as Salesforce, Zendesk, or similar platforms.

• Experience troubleshooting mobile apps, software, and internet connectivity issues.

• Typing speed of 55+ WPM with strong accuracy.

• Shifts: CTS provides around-the-clock customer support. Schedules are not limited to a traditional Monday through Friday workweek and may include weekends, nights, and holidays. Shift configurations can vary, with examples including 4x10 and 3x12 schedules. Specific schedules are determined by business needs and operational coverage requirements.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.