1st Line IT Support Engineer

• Provide 1st line support to internal and external customers via phone and email.
• Build computers and set up user profiles/accounts.
• Install and configure software for end users.
• Set up printers and resolve hardware/peripheral issues.
• Handle password resets and account access issues.
• Keep customers updated on open tickets and progress.
• Escalate more complex issues to the Senior 1st and 2nd Line teams.
• Work within ISO 27001 standards (full training provided)., Windows Server, Microsoft, Office 365, Azure, IT Support, It infrastructure, service desk, MSP, IT Managed Services, 1st line, london

• A customer-first mindset with a genuine interest in technology - MSP Experience preferred
• Good working knowledge around Windows 11 OS, Microsoft 365 (Teams, SharePoint, OneDrive)
• Active Directory, Azure AD
• A reliable, self-motivated approach with the ability to work autonomously.
• High attention to detail and accuracy.
• Strong rapport-building skills with colleagues, customers, and suppliers.
• A team player who’s keen to keep developing their skillset.

• Salary up to £30,000
• 2 days working from home available after passing probation
• Core support hours 08:00-18:30, working shifts of either 08:00-16:30, 09:00-17:30, or 10:00-18:30.
• Out of hours rota required
• Structured environment with genuine progression to 2nd/3rd line

If you’re looking to start or build your career in IT support with a large, well-established MSP, we’d love to hear from you.

Interested? Don’t worry if your CV isn’t up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat.