Senior IT Support Engineer

Data Careers Ltd

Alderley Edge, UK

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

£30,000.0 - £35,000.0

Working hours

Regular working hours

Job source

www.totaljobs.com

Tech stack

Microsoft Windows Active Directory Microsoft Azure Symantec Backup Exec VoIP Dynamic Host Configuration Protocol Domain Name System (DNS) Hyper-V Virtual Private Networks (VPN) Windows Servers Citrix Systems Windows PowerShell

+9 more

Microsoft SharePoint Wide Area Networks Backup and Restore Information Technology Outsourcing Computer Network Operations Computer Network Technologies Firewalls (Computer Science) Veeam Vmware

Job description

We are looking to recruit a Senior IT Support Engineer for an established technology services business in it’s Managed Services Team.

This is a varied, customer-facing technical support role, taking ownership of escalated 2nd and 3rd line issues across a broad Microsoft, infrastructure and networking environment.

Alongside BAU support, you’ll also get involved in infrastructure changes, upgrades, integrations and project-based work, making this a strong opportunity for someone looking for more technical ownership than a traditional service desk position.

Key responsibilities will include:

Providing 2nd / 3rd line support across a varied customer estate
Troubleshooting Windows Server, Microsoft 365, networking and infrastructure issues
Managing escalated incidents and service requests through to resolution
Supporting server and network operations
Managing technical changes, upgrades and improvements
Monitoring customer infrastructure and device availability
Working with third-party suppliers and technology vendors
Maintaining technical documentation and knowledge-base articles
Recommending infrastructure improvements where appropriate
Supporting and mentoring more junior support colleagues

Requirements

Windows 10 / 11
Microsoft 365 - Exchange, Teams, SharePoint and OneDrive
Windows Server
Active Directory / Entra ID
Group Policy
DNS / DHCP
LAN / WAN networking
VMware and/or Hyper-V
Backup technologies such as Veeam, Datto or Backup Exec
Strong troubleshooting and incident management experience

Experience across Azure, PowerShell, Citrix, VPNs, firewalls, RMM tooling, VOIP or wider networking technologies would be advantageous.

We’re particularly interested in candidates who have worked within an IT Managed Services / MSP environment, although strong internal 2nd/3rd line support backgrounds will also be considered.

You’ll need to be comfortable managing multiple customer issues, working to SLAs and communicating confidently with both technical and non-technical users.