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Fresh service IT Tools Developer / Administrator

Boston, Inc.
New York, NY, United States
15 days ago
Apply on www.dice.com
Prepare application

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

JavaScript (Programming Language) Microsoft Windows Authentication Protocols Microsoft Azure Configuration Management JSON Python (Programming Language) Microsoft Software OAuth Windows PowerShell Scripting Restful APIs
+1 more
Webhooks

Requirements

  • 3-5+ years of experience administering or developing ITSM/service-management platforms.
  • 6+ years of hands-on Freshservice experience preferred.
  • Strong experience configuring ITSM workflows, service catalogs, SLAs, approvals, and automation.
  • Experience with Freshservice Workflow Automator.
  • Experience working with REST APIs, webhooks, JSON, and authentication mechanisms such as OAuth.
  • Scripting experience with PowerShell, Python, JavaScript, or similar technologies.
  • Working knowledge of ITIL processes, particularly Incident, Problem, Change, Request, Asset, and Configuration Management.
  • Experience with Microsoft technologies such as Microsoft 365, Entra ID, Azure, and Teams is desirable.
  • Strong troubleshooting and analytical skills.
  • Ability to translate business requirements into technical configurations and automated workflows.
  • Strong documentation and communication skills.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com
Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

1:06 min

Developer experience and project variety at scale

Alexandra Petri · World Congress 2023

3:47 min

Exploring JSON, CBOR, and JOSE for data serialization

Aaron Russell · LIVE

2:49 min

Adopting OAuth best practices and removing outdated grants

Alexander Schwartz Alexander Schwartz · World Congress 2026 Europe

1:28 min

Synchronizing database webhook triggers with pipeline webhooks

Bobur Umurzokov · LIVE

1:20 min

Identifying multi-disciplinary talent for developer experience engineering roles

Hazal Mestci +1 · Coffee With Developers

2:03 min

Distinguishing type definition constructs from data validation routines

Clemens Vasters Clemens Vasters · World Congress 2025

Videos

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Navigating the Corporate Jungle: Life as a Developer in a large Company thumbnail
28:16
World Congress 2023 • about 3 years ago

Navigating the Corporate Jungle: Life as a Developer in a large Company

Alexandra Petri

Tips and Tricks for Working with JSON thumbnail
8:30
LIVE • almost 2 years ago

Tips and Tricks for Working with JSON

Dan Cranney

Beyond Webhooks: The Future of Scalable API Event Delivery thumbnail
26:04
World Congress 2026 Europe • about 2 months ago

Beyond Webhooks: The Future of Scalable API Event Delivery

Phil Leggetter

Keeping applications secure by evolving OAuth 2.0 and OpenID Connect thumbnail
24:07
World Congress 2026 Europe • about 2 months ago

Keeping applications secure by evolving OAuth 2.0 and OpenID Connect

Alexander Schwartz

Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service thumbnail
41:52
Europe 2026 Virtual • 2 months ago

Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service

Um e Habiba

Introducing JSON Structure thumbnail
31:01
World Congress 2026 Europe • about 2 months ago

Introducing JSON Structure

Clemens Vasters

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