EUC technician/Site IT Support

Tata Consultancy Services Limited

Nebraska City, NE, United States

16 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$55,000.0 - $60,000.0

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Apple IOS Networking Hardware Microsoft Office Software Asset Management Break Fix Deployment Automation Servicenow

Job description

Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
Smart hands support for Server and Network devices
Train the Trainer Roles & Responsibilities
100% Work from Office (Client location)
Asset inventory management (New Device Asset/Import/Physical Stocking)
PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
Accessory Request Fulfillment and Unknown Device Research/Investigation
PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
New Hire onboarding training and orientation
AV Meeting Room support Generic Managerial Skills, If any ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Requirements

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
Work with vendors to conduct physical asset audit and maintain asset stock rooms
End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information

Benefits & conditions

Base Salary Range : $55,000 to $60,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.