Contract -- Application Support Analyst -- Hybrid at Irving, T

Join a fast-paced team delivering high-quality production support that keeps critical business applications running smoothly. You’ll be the go-to resource for resolving user issues, meeting SLAs, and ensuring seamless operations across key systems-while collaborating with onshore and offshore colleagues in a supportive, growth-oriented environment. What You’ll Do: Provide Level 1/2 production support for core applications, with primary focus on Salesforce and/or Sterling OMS (highest ticket volume). Handle ITSM/ServiceNow tickets, incoming queries, and service requests-logging, classifying, triaging, and resolving incidents within defined SLAs. Investigate and resolve common production issues such as order failures, stuck/exception statuses, and integration problems. Perform daily ticket analysis, maintain clear records, keep requesters informed, and escalate complex issues to Level 3 as needed. Support additional platforms including BY WMS, iSeries, Boomi, and related systems. Identify process/system gaps, promote self-service tools, and contribute ideas for continuous improvement. Collaborate closely with IT and business partners while following SOPs and maintaining high client satisfaction.

3 4 years of hands-on applications, system, or technical support experience. Proven ability to support Salesforce and/or Sterling OMS in a production environment. 3+ years supporting remote and local users in environments with 100+ users. Strong troubleshooting and problem-solving skills, including experience resolving order, status, and integration issues. Excellent written and verbal communication plus customer-service skills. Strong organizational skills with the ability to prioritize, multi-task, and work in a fast-changing environment. Experience using ServiceNow (or similar ITSM tools) for ticket management and reporting. Preferences Bachelor’s degree in a relevant technical field. Experience in distribution or supply-chain industries. Familiarity with SQL, log analysis, APIs, integrations, data troubleshooting, or system configuration., Hours of Work : 8-5 PM Days Of Week : Monday-Friday Work Shift : 8X5 Day (United States of America) Job Description : Job Requirements: Bachelor’s degree in Information S…

• 18 days ago