Desktop Support Technician L1/2

Full Stack Development Collaborative Software Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Troubleshooting (Problem Solving), We are seeking a customer-focused Desktop Support Technician I/II to provide hands-on deskside support for end users in a fast-paced environment. This role is ideal for an IT professional who enjoys troubleshooting technical issues while delivering exceptional customer service., * Provide deskside and remote support for end users experiencing hardware, software, and system issues

• Troubleshoot and resolve Windows operating system, application, and device-related problems
• Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
• Manage user accounts, permissions, and access requests through Active Directory
• Document incidents, service requests, resolutions, and escalations within the ticketing system
• Support Microsoft applications and collaboration tools, including Outlook, Teams, Word, Excel, and other Microsoft 365 products
• Escalate complex issues to appropriate IT teams when necessary
• Deliver a high level of customer service and maintain professionalism during all user interactions
• Participate in hardware deployments, upgrades, and workstation setups, Full Stack Development Collaborative Software Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Troubleshooting (Problem Solving) +0

Google IT Support IT Support Specialist TEKsystems

Eden Prairie, MN*Hybrid

Operations Leadership IT Security Communication Microsoft 365 Problem Solving Customer Service Help Desk Support IT Infrastructure Business Valuation System Administration Business Technologies Full Stack Development Network Administration Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) +0

Google IT Automation with Python

Google IT Support

Salesforce Admin

Salesforce Developer Microsoft Dynamics Technical Product Support Specialist TEKsystems

Saint Paul, MN*Remote

Dashboard Operations Coordinating Microsoft 365 Product Support Active Directory Acceptance Testing Business Valuation Workflow Management Microsoft Dataverse Full Stack Development Microsoft Dynamics 365 Microsoft Dynamics CRM Artificial Intelligence Business Transformation Microsoft Power Automate Microsoft Power Platform Customer Relationship Management Troubleshooting (Problem Solving) +0 Login | JoinContact

Leadership ServiceNow Positivity Communication Microsoft 365 User Accounts Prioritization Professionalism Microsoft Excel Problem Solving Desktop Support Customer Service Computer Science Active Directory Hardware Support Deskside Support Technical Issues Microsoft Outlook Technical Support Help Desk Support Microsoft Windows Account Management Peripheral Devices Business Valuation Willingness To Learn IT Service Management, The technician will support hardware, software, and user access issues, handling an average of 25 tickets/calls per day. Success in this role requires strong communication skills, a positive attitude, technical troubleshooting abilities, and a passion for helping users resolve technology challenges., * Bachelor’s degree in Information Technology, Computer Science, or related field

• 1-3 years of professional IT support experience
• Enterprise experience is not required
• Experience providing hands-on, end-user support in a help desk, desktop support, or technical support environment
• Strong knowledge of Microsoft Windows operating systems
• Experience troubleshooting hardware and software issues
• Working knowledge of Active Directory, including user account management and password resets
• Experience with ServiceNow or another ITSM/ticketing platform
• Familiarity with Microsoft 365 applications and collaboration tools
• Excellent verbal and written communication skills

Desired Skills

• Strong customer service and interpersonal skills
• Ability to explain technical concepts to non-technical users
• Strong troubleshooting and problem-solving abilities
• Highly organized with strong attention to detail
• Ability to prioritize and manage multiple tickets simultaneously
• Positive attitude and team-first mentality
• Self-motivated and eager to learn and grow within IT

Top Skills

• Desktop Support
• Customer Service
• Windows Troubleshooting
• Active Directory
• ServiceNow / Ticketing Systems
• Hardware & Software Support
• Microsoft 365

Ideal Candidate

We’re looking for someone who combines solid technical knowledge with outstanding customer service skills. The ideal candidate is personable, approachable, and enjoys building relationships with users while resolving technical issues efficiently. They can balance technical troubleshooting with a white-glove support experience and thrive in a deskside support environment. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., ServiceNow Positivity Communication Microsoft 365 User Accounts Prioritization Professionalism Microsoft Excel Problem Solving Desktop Support Customer Service Computer Science Active Directory Hardware Support Deskside Support Technical Issues Microsoft Outlook Technical Support Help Desk Support Microsoft Windows Account Management Peripheral Devices Business Valuation Willingness To Learn IT Service Management

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.